Policyholder Emails for New-Business and Renewal Policies
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March 23, 2018
Citizens has updated the policyholder email we send to Personal Lines new-business policyholders when the policy issues. In addition, we now send a corresponding email to renewing Personal Lines policyholders.
Details
Subject lines of the emails are:
New-business: Your Citizens Policy <Policy Number> Has Been Issued
Renewing business: Your Citizens Policy <Policy Number> Has Renewed
The email includes the following information:
Section
Description
Property Address
Includes the policyholder’s property address for convenience
Introduction (New-business only)
Introduces Citizens
Introduction (Renewing business only)
Thanks policyholders for renewing their policy with Citizens
Advises to update policy information if necessary
Register for myPolicy
Encourages registration for myPolicy
Informs policyholders of making a one-time payment
Call Citizens First
Encourages reporting claims immediately
Briefly explains Citizens’ Managed Repair Program (for Homeowners 3 – Special Form (HO-3) and Dwelling Property 3 – Special Form (DP-3) policies only)
Stop Assignment of Benefits Abuse
Advises policyholders to learn about assignment of benefits abuse
We’re Here to Help!
Provides agent contact information
Lists Citizens contact information and additional resources
Citizens Is Social!
Directs policyholders to Citizens social media platforms
Notes
A copy of the email will be available in the Documents section in PolicyCenter®.
Be sure to confirm the policyholder’s email address is correct in PolicyCenter. For step-by-step instructions to update an email address, log in to the Agents site and from the website’s top menu, select Search → Search Frequently Asked Questions (FAQs) and enter update policyholder’s email address.
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.
