Citizens will be closed Monday, January 17, for Martin Luther King, Jr. holiday. To report a loss during this time, contact our 24/7, toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Tuesday, January 18.
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Policyholder Emails for New-Business and Renewal Policies
March 23, 2018
Citizens has updated the policyholder email we send to Personal Lines new-business policyholders when the policy issues. In addition, we now send a corresponding email to renewing Personal Lines policyholders.
Subject lines of the emails are:
- New-business: Your Citizens Policy <Policy Number> Has Been Issued
- Renewing business: Your Citizens Policy <Policy Number> Has Renewed
The email includes the following information:
|Introduction (New-business only)||
|Introduction (Renewing business only)||
|Register for myPolicy||
|Call Citizens First||
|Stop Assignment of Benefits Abuse||
|We’re Here to Help!||
|Citizens Is Social!||
- A copy of the email will be available in the Documents section in PolicyCenter®.
- Be sure to confirm the policyholder’s email address is correct in PolicyCenter. For step-by-step instructions to update an email address, log in to the Agents site and from the website’s top menu, select Search → Search Frequently Asked Questions (FAQs) and enter update policyholder’s email address.
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.