Personal Lines Bulletin

Policyholder Emails for New-Business and Renewal Policies

March 23, 2018

Citizens has updated the policyholder email we send to Personal Lines new-business policyholders when the policy issues. In addition, we now send a corresponding email to renewing Personal Lines policyholders. 
 
Subject lines of the emails are:
 
  • New-business: Your Citizens Policy <Policy Number> Has Been Issued
  • Renewing business: Your Citizens Policy <Policy Number> Has Renewed
 
The email includes the following information:
 

Section

Description

Property Address
  • Includes the policyholder’s property address for convenience

Introduction
(New-business only)
  • Introduces Citizens

Introduction
(Renewing business only)
  • Thanks policyholders for renewing their policy with Citizens
  • Advises to update policy information if necessary

Register for myPolicy
  • Encourages registration for myPolicy
  • Informs policyholders of making a one-time payment

Call Citizens First
  • Encourages reporting claims immediately
  • Briefly explains Citizens’ Managed Repair Program (for Homeowners 3 – Special Form (HO-3) and Dwelling Property 3 – Special Form (DP-3) policies only)

Stop Assignment of Benefits Abuse
  • Advises policyholders to learn about assignment of benefits abuse

We’re Here to Help!
  • Provides agent contact information
  • Lists Citizens contact information and additional resources

Citizens Is Social!
  • Directs policyholders to Citizens social media platforms
 
Notes:
 
  • A copy of the email will be available in the Documents section in PolicyCenter®.
  • Be sure to confirm the policyholder’s email address is correct in PolicyCenter. For step-by-step instructions to update an email address, log in to the Agents site and from the website’s top menu, select Search → Search Frequently Asked Questions (FAQs) and enter update policyholder’s email address.

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