Citizens will be closed for the Thanksgiving holiday on Wednesday, November 25 at 2 p.m. through Friday, November 27. To report a loss during this time, submit a claim via myPolicy 24/7 or contact our toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Monday, November 30.
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If you continue to have issues:
- Policyholders and other external users should call Citizens Customer Care at 866.411.2742 for additional assistance.
- Citizens employees should submit a myService ticket.