myPolicy is Citizens’ online, smartphone-friendly policyholder self-service tool. Once registered, Personal and Commercial lines policyholders can use it to report a claim seven days a week, 24 hours a day. Personal lines customers can also view their policy, billing information and, in some cases, even make a payment.
It’s easy to use and ensures that your claim will be handled quickly. This can be especially helpful after a major storm. But in order to take advantage of myPolicy, you have to register.
Call Citizens First
Don’t have myPolicy? Call the Customer Care Center toll-free any time day or night at 866.411.2742. You can report a claim to Citizens even before you know the full extent of the damage. Citizens will be here to assist you in reporting your claim.
When filing a claim, it helps to do the following, if you can do so safely:
- Take photos of the damages
- Protect your property from further damage
- Keep all receipts of any repairs and expenses
For more information about the claims process, visit the Claims section of our website and read our Reporting a Claim in Four Easy Steps brochure. The Learning section of our website also provides a variety of brochures and videos to assist you before and after a storm.