Citizens is enhancing the Depopulation Choices process for Personal Lines policyholders. Beginning with the April 17, 2018, assumption, policyholders can submit their Policyholder Choice online. Policyholders no longer can submit their choice to Citizens via mail, fax or email; however, they can continue to authorize their agents to submit their choice on their behalf through PolicyCenter®.
In the coming weeks, Citizens will provide training resources to agents who have customers selected to participate in the April 17 assumption.
Highlights of the online submission process are outlined below.
After receiving their Policyholder Choice letter from Citizens, policyholders can submit their Policyholder Choice online via the new Online Choice Submission tool, which is available on the right side of the Depopulation Choices Program page of our website. It’s available by selecting Insurance → Programs → Depopulation → Personal Lines, or policyholders can go directly to the tool by entering www.citizensfla.com/online-choice in their browser.
Figure 1: Online Choice Submission login screen
For more details, policyholders and agents can select Search →Search Frequently Asked Questions from our website’s top menu and enter policyholder choice in the search field.
There are no changes to the agents’ process for registering their customer’s choice in PolicyCenter. Agents should continue to contact their customers about assumption offers.
For agents with customers selected for the April 17 assumption:
Agents can view agent-specific Depopulation Choices information by logging into the Agents site and choosing Programs → Depopulation → Personal Lines.
Note: Agents should discard previous versions of the Depopulation Choices Program: At a Glance brochure dated January 1, 2017. Download the current version dated February 19, 2018, on the Depopulation Resources page.
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.