Depopulation: New Online Option for Policyholders; Mail, Fax or Email Options Removed
February 21, 2018
- Enters their the unique registration code provided on their Policyholder Choice Offer Form, policy number and the text verification as shown below:
Figure 1: Online Choice Submission login screen
- Views estimated premium(s) Selects their choice of insurance company
- Confirms their selection
- Receives a confirmation message that will display on the screen:
Thank you for your submission. If you entered an email address, you will receive a confirmation email.
- Agents continue to be able to register the policyholder’s choice to Citizens via PolicyCenter if the policyholder authorizes them to do so.
- If a choice is not made by the deadline noted in the Policyholder Choice Offer Form, Citizens will select an assumption offer on the policyholder’s behalf.
- A copy of the Policyholder Choice Offer Form is in PolicyCenter under Documents.
- Policyholders and agents can compare assumption offers and coverages by viewing the Coverage Worksheets on the Depopulation Resources page of the website. Choose Insurance → Programs → Depopulation → Depopulation Resources.
- The Online Choice Submission tool will not allow a policyholder to submit a choice when:
- The policy is not selected for a current assumption.
- The policyholder or agent already registered their choice.
- The policyholder enters an incorrect policy number and/or registration code.
- The assumption’s deadline has expired.
- If a policyholder chooses to remain with Citizens and also elects to receive an email confirmation, Citizens no longer will mail a Remain with Citizens Confirmation letter to the policyholder.
- Once the policyholder submits their choice online, PolicyCenter automatically will display their selection on the policy’s Summary screen.
- If the policyholder chooses to remain with Citizens, their agent will receive an Opt Out Confirmed activity.
- If the policyholder chooses a private-market company or fails to make a choice, the agent will receive a Nonrenewal activity.
- On February 28, Citizens will email agency principals a complete list of policies to which participating private-market companies are extending an offer.
- On February 28, the agent of record will receive a PolicyCenter activity notifying them of their customers’ policies that have been selected.
- Citizens will mail policyholders selected for assumption a Depopulation Choices packet, including a Policyholder Choice Offer Form, the week of February 28. Once a policyholder receives their Policyholder Choice Offer Form, they can submit their choice online.
- If the policyholder is unable to submit their choice online, agents can register their choice in PolicyCenter by April 7. If the policyholder’s choice is not registered by April 7, Citizens will assign the policy to one of the private-market companies that selected it for assumption.
- Citizens will send an invitation next week for a March 6 webinar that outlines the new process in more detail.
Note: A recorded version of this webinar will be on the Agents site (select Training → Webinar Recordings) after March 9.
Agents can view agent-specific Depopulation Choices information by logging into the Agents site and choosing Programs → Depopulation → Personal Lines.
Note: Agents should discard previous versions of the Depopulation Choices Program: At a Glance brochure dated January 1, 2017. Download the current version dated February 19, 2018, on the Depopulation Resources page.
Agent Bulletins are provided for historical purposes only and have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals and by logging in, then selecting Search → Search Frequently Asked Questions.