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Press Release

Citizens Opens Catastrophe Response Centers to Handle Michael Claims

October 13, 2018 - Tallahassee

Citizens Property Insurance Corporations is opening Catastrophe Response Centers (CRCs) in Panama City on Sunday to process claims and assist customers recovering from Hurricane Michael

Citizens will open the mobile claims center at 12 noon CDT in the Sam’s Club parking lot, 1701 W. 23rd St., Panama City. The Panama City site joins a CRC already operational in Tallahassee.

CRCs provide in-person service to policyholders who may be cut off from their usual means of communication. CRC staff can answer questions and help policyholders report a catastrophe claim. They also can issue advanced payments for additional living expenses, if appropriate.

Citizens representatives and claims handling specialists are now available at two separate sites from 7 a.m. to 7 p.m., curfew permitting.


Catastrophe Response Center Locations

Sam’s Club (Parking Lot)

1707 W 23rd, St.

Panama City, FL 32405

Opens: Sunday, October 14, 12:00 p.m. CDT

Daily 7 a.m. to 7 p.m., curfew permitting


Walmart Supercenter (Parking Lot)

Fallschase Village Center

4021 Lagniappe Way (Off Mahan Drive)

Tallahassee, FL 32317

Daily 7 a.m. to 7 p.m.


To make your CRC visit more efficient, please bring the following information, if available. CRC volunteers can assist you in locating this information if you have a Photo ID and insured property address:

  • Policy information
  • Current contact information
  • Date of loss
  • Description and photos of damage (if possible)

Citizens customers have a number of options to file claims. Citizens representatives are available 24/7 to handle claims calls at 866.411.2742. Policyholders also can file claims online via myPolicy (A short registration process may be required.)

Citizens is urging its policyholders to protect themselves from assignment of benefit scams and abuse by calling Citizens first to report losses following Hurricane Michael. 

Michael Peltier, Media Contact

Media Contact

Michael Peltier
850.513.3774 (office)
850.264.7702 (cell)

About Citizens

In 2002, the Florida Legislature created Citizens Property Insurance Corporation (Citizens), a
not-for-profit alternative insurer, whose public purpose is to provide insurance to, and serve the needs of, property owners who cannot find coverage in the private insurance market.