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New Auto-Issued Policy Changes

Due to PolicyCenter® enhancements, Citizens now automatically approves and issues policy changes to add or change the following phone and/or email address fields for the first named insured and additional named insured:

For a Company
For a Person
  • Office Phone
  • Fax
  • Primary Email
  • Secondary Email
  • Primary Phone
  • Home Phone
  • Work Phone
  • Mobile Phone
  • Fax Phone
  • Primary Email
  • Secondary Email


  • The email address a policyholder enters when they register for myPolicy must match the email address currently on file with Citizens.
  • The policy change must be effective on the current date or a future date within the current policy term.
  • Underwriting approval is required for backdated policy changes and phone/email changes for a named insured when combined with policy changes that cannot be auto-issued.


For processing details, log in to the Agents site to access:

  • Commercial Lines Policy Change module, located on the Training → PolicyCenter → Servicing Policies section
  • The Search Frequently Asked Questions (FAQs). Select Search from the website’s top menu and enter change email address or change phone number into the search field.

Legal Disclaimer

Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.