Commercial Lines Bulletin

New Auto-Issued Policy Changes

May 22, 2018

Due to PolicyCenter® enhancements, Citizens now automatically approves and issues policy changes to add or change the following phone and/or email address fields for the first named insured and additional named insured:

For a Company:

For a Person:

  • Office Phone
  • Fax
  • Primary Email
  • Secondary Email
  • Primary Phone
  • Home Phone
  • Work Phone
  • Mobile Phone
  • Fax Phone
  • Primary Email
  • Secondary Email
 
Notes:
 
  • The email address a policyholder enters when they register for myPolicy must match the email address currently on file with Citizens.
  • The policy change must be effective on the current date or a future date within the current policy term.
  • Underwriting approval is required for backdated policy changes and phone/email changes for a named insured when combined with policy changes that cannot be auto-issued.
 
Resources
For processing details, log in to the Agents site to access:
 
  • Commercial Lines Policy Change module, located on the Training → PolicyCenter → Servicing Policies section
  • The Search Frequently Asked Questions (FAQs). Select Search from the website’s top menu and enter change email address or change phone number into the search field.

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