Citizens' website, PolicyCenter® and
ClaimCenter®, including electronic payments, may be unavailable due to
maintenance on Friday, June 2, from 6 p.m. to 8 a.m. Saturday, June 3.
Report a loss by contacting our 24/7, toll-free Claims Reporting
Center at 866.411.2742 during this time. We apologize for any inconvenience.
Citizens is committed to responding quickly to disasters and providing local services and support to policyholders after a storm.
Hurricane Resources
Contractor Connection
Contractor Connection’s network of contractors provide repair work for customers as part of Citizens’ Managed Repair Contractor Network Program for non-hurricane water losses. Contractor Connection provides access to a network of high-quality, vetted contractors.
Call: 844.665.9348, 24 hours a day, seven days a week
Citizens has contacted several mobile home manufacturers and retailers who are offering discounts and other incentives for purchases. Each retailer has programs available as part of recovery efforts. For current inventory, pricing and availability, contact the vendors directly.
General Resources
Florida Division of Emergency Management
The State Division of Emergency Management has a comprehensive directory of local services to help you recover after a storm. It provides real-time updates, including:
The American Red Cross helps disaster victims by providing safe shelter, hot meals, essential relief supplies, emotional support, and first aid and health services. It also can assist in finding an open shelter should you need one following a disaster, registering for or searching the Safe and Well listings, and accessing its disaster recovery guides.
Federal Alliance for Safe Homes
The Federal Alliance for Safe Homes (FLASH) is a nonprofit and leading consumer advocate for strengthening homes and safeguarding families from natural and manmade disasters. Its website offers ways to prepare your home for a hurricane in one day, one hour or one weekend. It also offers advice about what to do after a storm.
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Hurricane Recovery Resources
Hurricane Recovery Resources
Citizens is committed to responding quickly to disasters and providing local services and support to policyholders in a crisis.