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Coverages
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Assessments
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- Discounts
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- Visiting Your Agent
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- Wind Mitigation Inspections
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- Annual Review
- Changes and Cancellations
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Payments
- Personal Payment Plans
- Commercial Payment Plans
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Depopulation
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Personal Lines
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- Commercial Lines
- Depopulation Resources
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Personal Lines
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FMAP
- FMAP for Agents
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- Managed Repair
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Sinkholes
- Sinkhole Inspections
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Sinkhole Claims
- Sinkhole Investigations
- Sinkhole Repairs
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Instructions
You can return to Manage myPolicy by selecting myPolicy in the blue bar on the top of any page.
myPolicy is best viewed with Internet Explorer version 9.0 or higher, with a minimum screen resolution of 1024x768 and a maximized browser window.
Register for Manage myPolicy
Only Personal Residential policyholders are eligible for Manage myPolicy. Commercial policyholders should contact their agents for policy assistance. |
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Accessing the myPolicy registration page |
From www.citizensfla.com
From the myPolicy Customer Sign-In page
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Registration page |
Complete the required fields:
If you do not have a valid email address on file with Citizens, contact your agent to update your account. |
User Account page |
Complete the required fields:
Select a Security Question from the drop-down box:
Check the Confirm Authorization checkbox:
Check the Privacy Policy and Terms of Service checkbox:
Citizens Emails checkbox:
Click Submit to save your information. |
Login
From www.citizensfla.com |
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Using the Login Box |
Select Login on the top right of page:
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Forgot Username |
Select Forgot Username? You will be taken to the myPolicy Forgot Username? page. The following information is required to retrieve your myPolicy username:
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Forgot Password |
Select Forgot Password? You will be taken to the myPolicy Forgot Password? page. The following information is required to retrieve your myPolicy password:
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Not a registered user? |
Select Register for Manage myPolicy. You will be taken to the myPolicy registration page. Only Personal Residential policies are eligible for Manage myPolicy. Commercial policyholders should contact their agents for policy assistance. |
From the myPolicy Customer Sign-In page |
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Under Registered Users |
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Forgot Username |
Select Forgot Username? You will be taken to the myPolicy Forgot Username? page. The following information is required to retrieve your myPolicy username:
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Forgot Password |
Select Forgot Password? You will be taken to the myPolicy Forgot Password? page. The following information is required to retrieve your myPolicy password:
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Not a registered user? |
Under Not Registered yet?:
Only Personal Residential policies are eligible for Manage myPolicy. Commercial policyholders should contact their agents for policy assistance. |
Forgot Username?
From www.citizensfla.com |
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Select Login on the top right of page:
Select Forgot Username? You will be taken to the myPolicy Forgot Username? page. |
From the myPolicy Customer Sign-In page |
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Select Forgot Username? You will be taken to the myPolicy Forgot Username? page. |
Retrieving your username |
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Complete the required fields
Once you have completed the required fields, click Submit. You will receive instructions about how to activate your account. Follow the instructions, then select Sign On. Your Policy Details page will display. |
Forgot Password?
From www.citizensfla.com |
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Select Login on the top right of page:
Select Forgot Password? You will be taken to the myPolicy Forgot Password? page. |
From the myPolicy Customer Sign-In page |
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Select Forgot Password? You will be taken to the myPolicy Forgot Password? page. |
Retrieving your password |
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Complete the required fields.
Click Next. Your security question will be displayed.
If you do not know the answer to your security question, select Forgot the Answer?. An email will be sent to the email address listed on your Citizens policy. Once your security question has been answered successfully, you will be prompted to create a new password.
Select Sign On. Your Policy Details page will display. |
My Policy Details page
Printing your policy details |
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Select Print to print your policy details. |
Adding a policy to your myPolicy account |
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Select Add Policy if you have more than one Personal Residential Citizens policy and would like to add it to your myPolicy profile. You will be taken to the Add Policy page. |
Pay Online |
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Displays in the side navigation area when an invoice is eligible for online payment. Selecting this option will generate a pop-up window where you can make an online payment using a U.S. bank account. If this option does not display, your account may not be eligible for online payment. Contact your agent for additional information. |
Policy # |
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Displays your policy number |
Hide |
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Select Hide to collapse a section of your policy details. |
Show |
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Select Show to expand a section of your policy details. |
Policyholder Information |
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Displays the personal information and effective and expiration dates on file with Citizens |
Agent Information |
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Displays your agent’s name and contact information. Your agent's email address is a link you can use to send email to your agent |
Coverage and Deductible Information |
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Displays your property address, coverages, deductibles and endorsements |
Specific Rating Information |
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Displays information about your covered dwelling |
Specific Discount Information |
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Displays information about your policy discounts, if applicable |
Specific Mitigation Information |
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Displays information about wind-mitigation discounts, if applicable |
Premium and Billing History Information |
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Displays your policy premium and billing information:
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Add a Policy
Adding a policy to your myPolicy account |
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From the My Policy Details page:
Complete the required fields:
Select Add. The following pop-up message will display:
Select Yes to navigate to the My Policy Details page. Select No to remain on the Add Policy page. |
Edit User page
Editing your myPolicy user profile |
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When you access the Edit User page, required fields will pre-populate with your current user profile settings. You can update this information by entering updated information in one or more of the fields. |
Update Username |
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In the Username field:
Select Submit to update your profile. The following message will display:
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Update Email Address |
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Updating your email through myPolicy will NOT change your primary email on file with Citizens. Contact your agent to update your email or other contact information with Citizens. In the Primary Email field:
In the Re-enter Primary Email field:
Select Submit to update your profile. The following message will display:
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Update your security question |
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Select a new Security Question from the drop-down box. In the Answer field:
Select Submit to update your profile. The following message will display:
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Change your Citizens communications settings |
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To begin receiving email communications from Citizens:
To stop receiving email communications from Citizens:
Select Submit to update your profile. The following message will display:
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Change your password |
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Select Change Password. You will be taken to the Change Password page. |
Change Password page
Changing Your Password |
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From the Edit User page:
On the Change Password page, complete the required fields:
Select Submit. A pop-up window will display the following message:
In the pop-up window:
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