As announced in the September 29, 2021, Agent Updates Bulletin, Citizens updated PolicyCenter® processes to access loss history information before a risk can be submitted. For certain losses, you also must upload proof of repair as a required document.

Update: Accessing Loss History Information

You must access loss history to complete a submission in PolicyCenter. Once you have received permission from the applicant to order loss history reports, select Yes on the Policy Info screen, and then select Request Loss History Report:

Figure 1: PolicyCenter Policy Info screen

Selecting Request Loss History Report will take you to the Property Address Info screen. Select Retrieve from the Property Information drop-down menu:

Figure 2: Choose Retrieve on the Property Information drop-down menu

The prior loss data will be retrieved from the loss history report from the Automobile-Property Loss Underwriting Service (A-PLUS).

For best results:

• Confirm the legal name(s) for all insureds.
• Enter the entity names as they are legally listed.
• Avoid entering prefixes such as Mr., Mrs., Dr., etc.
• Enter actual Social Security and tax identification number(s) (TIN).
• Add the unit or apartment number on Address Line 2.

For additional resources, log in to the Agents website and select:

• Training > Personal Job Aids to access:
  • Automated Loss History Data and Acceptable Proof of Repair Guide
  • New Business Submission Guide
  • Required document guides (by policy form on the right-hand side)
• Training > Webinar Recording to access:
  • Automated Loss History Data and Proof of Repair Frequently Asked Questions Session for Agents
• Training > On Demand Education (or via Citizens Learning Center) to access:
  • Loss History Automation and Proof of Repair