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Before you submit this request, you must agree to the confidentiality agreement.


Confidentiality Agreement


The Undersigned acknowledges and agrees, pursuant to 627.351(6)(x), to the following:
  1. All documents produced by Citizens Property Insurance Corporation in response to the request for documents shall be subject to this Confidentiality Agreement.

  2. All documents produced by Citizens Property Insurance Corporation in response to the request for documents will be clearly marked to show that they are subject to this Confidentiality Agreement.

  3. The insured(s) and insured's representatives may review all documents produced in response to the request for documents by Citizens Property Insurance Corporation subject to this Confidentiality Agreement.

  4. Unless and until ordered by a court of competent jurisdiction, the insured(s) and insured's representatives will not use any such document, including a summary or description thereof, in any fashion, except in connection with the underlying claim.

  5. Unless and until order by a court of competent jurisdiction, the insured(s) and insured's representatives shall not distribute any such document, including a summary or description thereof, to anyone other than an expert retained on behalf of the insured in connection with the underlying claim. Any expert retained on behalf of the insured is bound by this Confidentiality Agreement. It is the responsibility of insured(s) or insured's representative to advise any expert retained on behalf of the insured of the requirements of this Confidentiality Agreement.

Before you submit this request, you must agree to the confidentiality agreement.


Confidentiality Agreement

  1. Recipient hereby acknowledges, covenants, and agrees that information disclosed to recipient pursuant to this Confidentiality Agreement is confidential. Recipient agrees to keep this information confidential and not to disclose it to any persons other than its agents and/or employees who are bound by the agreement. Recipient hereby agrees to use this information solely for the purpose of offering property coverage through an authorized private insurer to Citizens policyholders. Use of this information in any other way, including as a basis for soliciting policyholders to change from one Citizens agent to another, is prohibited.

  2. Recipient acknowledges that its offer of coverage to Citizens policyholders does not constitute a Citizens' approved depopulation program nor does it entitle recipient to any bonus or other benefit from Citizens.

  3. Recipient has requested certain Citizens policy information that Citizens may release by law (information), Citizens is willing to furnish information to recipient, provided recipient agrees to keep the information confidential.

  4. Recipient agrees not to solicit or market this information as a representative of Citizens use Citizens' name in any marketing materials other than stating that you are offering alternative coverage for the policyholder's Citizens policy.

Call Us

Accounting

1099 Inquiries Only
24 hours a day
Leave a message

866.858.0649 ext. 3720

Claims

Report a claim/status of a claim
24 hours a day

866.411.2742

Customer Care Center

8 a.m.-5:30 p.m. ET
Weekdays

888.685.1555

Deaf/Hard-of-Hearing

Florida Telecommunication Relay Service
24 hours a day

800.955.8771 (TTY)
800.955.8770 (Voice)

Insurance Referral Service

Florida Market Assistance Plan (FMAP)
8 a.m.-5:30 p.m.
Weekdays

800.524.9023

Media Inquiries

Michael Peltier

850.513.3774
850.264.7702 (cell)

Systems Support

8 a.m.-5:30 p.m.
Weekdays

800.575.3727

Write Us

Claim Correspondence

Citizens Property Insurance Corporation
P.O. Box 19700
Jacksonville, FL 32245-9700

Non-Claim Correspondence

Citizens Property Insurance Corporation
P.O. Box 17219
Jacksonville, FL 32245-7219

Public Records Custodian

Citizens Property Insurance Corporation
2101 Maryland Circle
Tallahassee, FL 32303

Make a Payment (Policyholders)

Commercial

Citizens Property Insurance Corporation
P.O. Box 17850
Jacksonville, FL 32245-7850

Pay by phone: unavailable

Online Payments

Manage myPolicy (Personal)

One-Time Payment (Commercial and Personal)

Pay by phone: 888.685.1555 (Personal)

Overnight Payment (all policy types)

Citizens Property Insurance Corporation
Payment Processing Department
301 West Bay Street, Suite 1300
Jacksonville, FL 32202

888.685.1555
Pay by phone: unavailable

Personal

Online Payments, Manage myPolicy
Citizens Property Insurance Corporation 
P.O. Box 17850
Jacksonville, FL 32245-7850

Pay by phone: 888.685.1555

Office Locations

Citizens Centre

2101 Maryland Circle
Tallahassee, FL 32303

EverBank Center

301 West Bay Street
Mail: Suite 1300; Visitors: Suite 300
Jacksonville, FL 32202

Sabal Park

3802 Coconut Palm Drive
Tampa, FL 33619

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About Citizens

In 2002, the Florida Legislature created Citizens Property Insurance Corporation (Citizens), a
not-for-profit alternative insurer, whose public purpose is to provide insurance to, and serve the needs of, property owners who cannot find coverage in the private insurance market.

Under Florida Law

Email addresses sent to Citizens are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to Citizens. Instead, contact this office by phone or in writing.

Policyholder Declaration of Rights

Citizens is committed to providing the best possible customer service to its policyholders. As part of that commitment, Citizens adheres to the following:


Policyholder Declaration of Rights

  • Created by Citizens as part of its Plan of Operation
  • Applies to all Citizens policyholders

Homeowner Claims Bill of Rights

  • Created by the Florida Legislature
  • Applies to any personal residential property insurance claim filed with property and casualty insurance companies operating in Florida