Citizens offers several convenient payment options. Payment plans are available for eligible Personal and Commercial policyholders.
Pay Online
Citizens accepts online payments from U.S. checking and savings accounts. Debit card, credit card and electronic check conversion payments are not available at this time. You must have a valid email to submit an online payment. Online payments are available through:
Pay-by-phone is available for both personal lines and commercial lines policies.* Pay-by-phone is not available for new policies that have not yet been issued. There is no cost to pay by phone. English and Spanish-language options are available. Agents may not submit phone payments on your behalf.
Pay-by-phone: 866.411.2742
You'll need the following information:
Valid eight-digit policy number including zeroes
Property address ZIP
Routing number
U.S. Checking or savings account number
*Policies automatically renew with the payment plan of the previous policy term. If you have not changed your payment plan, the pay-by-phone system will require that you submit payment based on your previous payment plan. Each installment must post before the next installment can be submitted. Contact your agent to change your payment plan.
Pay by Mail
You can make payments by mail using personal and cashier's checks:
Include your payment stub with your payment, if possible.
Write your policy number to the notes/memo section or your check.
Checks must have the serial number, the routing number and the bank account number (MICR line) imprinted on the bottom of the check.
Checks drawn on banks outside of the United States must have the MICR line and U.S. funds imprinted on the check.
Citizens does not hold post-dated checks. All checks are deposited when received.
Citizens will charge a $15 insufficient funds (NSF) fee for each check not honored by the financial institution.
Citizens Property Insurance Corporation
Payment Processing Department
301 W Bay Street, Suite 1300
Jacksonville, FL 32202
866.411.2742
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Online Payments
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Asset Publisher
One-Time Payment
Personal and Commercial policyholders can make a one-time online payment using a U.S. checking or savings account. You must provide a valid email.
Complete the form below to confirm eligibility and be directed to our online payment system.
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Payment Methods
Asset Publisher
Citizens accepts the following payment methods:
Electronic payments from a U.S. checking or savings account*
Personal or cashier’s check
Checks must have the serial, routing and account numbers (MICR line) imprinted on the bottom of the check.
Checks drawn on banks outside of the U.S. must have the MICR line and U.S. funds imprinted on the check.
*Citizens is unable to accept payments via credit card. Because Citizens is prohibited from charging a convenience fee to policyholders remitting payment via credit card, any related fees incurred would result in Citizens absorbing these costs. We apologize for any inconvenience and encourage you to discuss other payment options with your agent.
