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Isaias: No Policy Binding Important

General

Due to Isaias, no new policies or policy changes can be written statewide, effective October 7, 2026, at 11:05 a.m.

Citizens cannot accept new policies or policy changes for additional coverage when a tropical storm or hurricane watch or warning has been issued by the National Hurricane Center for any part of Florida. Additional information and updates can be found on our Binding Alerts page and at www.nhc.noaa.gov.

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About Citizens

In 2002, the Florida Legislature created Citizens Property Insurance Corporation (Citizens), a not-for-profit alternative insurer, whose public purpose is to provide insurance to, and serve the needs of, property owners who cannot find coverage in the private insurance market.

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Email addresses sent to Citizens are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to Citizens. Instead, contact this office by phone or in writing.

Policyholder Rights

Policyholder Declaration of Rights

Citizens is committed to providing the best possible customer service to its policyholders. As part of that commitment, Citizens adheres to the following:

Policyholder Declaration of Rights

  • Created by Citizens as part of its Plan of Operation
  • Applies to all Citizens policyholders

Homeowner Claims Bill of Rights

  • Created by the Florida Legislature
  • Applies to any personal residential property insurance claim filed with property and casualty insurance companies operating in Florida
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