Systems and Website Maintenance and Intermittent Service: Wed., Sept. 28
Citizens' website and all policy systems, including payments by phone, will be unavailable because of maintenance on Wednesday, September 28, from 6-8 p.m. Report a loss by contacting our 24/7, toll-free Claims Reporting Center at 866.411.2742 during this time. We apologize for any inconvenience.
Agents and Adjusters: Intermittent Service for Viewing Documents
Users are unable to view documents in ClaimCenter® and PolicyCenter® that have special characters (e.g., # & ‘ ) in the document name.
Citizens is working to fix this issue; however, in the meantime, users can:
- Click on the document name to select it
- Click Edit
- Rename the document by removing special character(s)
- Click Update
- View the document