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Underwriting Rule Changes

Citizens is updating our rules to comply with recent legislative changes. The Florida Office of Insurance Regulation (OIR) has approved these rule changes effective July 1, 2023.

Underwriting Review Period

For any new-business policies, the underwriting review period (discovery period) will change from 90 to 60 days on July 1, 2023. During this time, Citizens can cancel a policy for failure to satisfy underwriting requirements.

Note: This excludes policies that have been placed with Citizens due to receivership or insolvency. In those cases, the underwriting review period will remain 90 days.


Citizens cannot cancel or non-renew commercial residential policies until damage has been repaired or one year after the final claim payment, whichever is earlier, if such damage was caused by a covered peril.

Note: A different provision is applicable when damage is caused by a hurricane or wind loss following a declaration of emergency, and when the OIR has filed an order.


An application for coverage cannot be denied solely because of unrepaired damage that is the subject of a Florida Insurance Guaranty Association (FIGA) claim.


On the Agents site, select Commercial > CR-M, CR-W, CNR-M or CNR-W, and you can view the updated required document guides by policy type on the right side of the page.

Policy form changes will be announced later this year.

Legal Disclaimer

Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.