Citizens' website and policy systems, including electronic payments and payments by phone, will be unavailable due to maintenance from Friday, August 7, at 6 p.m. to Saturday, August 8, at 12:00 p.m. Report a loss by contacting our 24/7, toll-free Claims Reporting Center at 866.411.2742 during this time. We apologize for any inconvenience.
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Asset Publisher
Citizens' mission is to provide insurance protection to Florida policyholders who are unable to find property insurance coverage in the private market. In carrying out that mission, Citizens works with a variety of businesses.
If looking to do business with Citizens, you'll find the information you need to get started on the following pages:
Adjusters
Citizens works with independent claim adjusters to evaluate and assess policyholder claims. Learn how you can work with Citizens as an independent adjuster.
Agents
Only Citizens-appointed agents are authorized to place business with Citizens. Learn how you can become a Citizens-appointed agent.
Insurance Companies
Find information for private-market insurance companies interested in providing coverage to Citizens policyholders through the Depopulation Program and Property Insurance Clearinghouse.
Vendors
Citizens contracts with a variety of vendors. Learn about Citizens' purchasing and procurement procedures, view solicitations and search our contract database.
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Coronavirus - Adjuster Updates
Adjuster Updates
Coronavirus-related Information for adjusters is available under Claims Governance in the News section of the Adjusters site. Communications are available on the following topics:
April 15 - New Process for Bound, Unpaid Policies
April 2 - Partial-Fee Invoicing
March 30 - New Procedures for Inspections
March 24 - Remote Claims Adjusting
March 12 - Coronavirus Workplace Protocols
Coronavirus - Vendor Updates
Vendor Updates
In response to the coronavirus, Citizens is working diligently to protect our policyholders and employees and to mitigate possible risks of disruption to our business. As we continue to implement responsive measures, vendors can find updates in the communications below.
July 29
May 18
April 14
March 23
March 18 - 4th Party Vendor Precautions
March 16
March 11
March 9
Asset Publisher
Policies and Procedures
Declaration of Qualification Form
Office of Inspector General
Purchasing Policy
PO Standard Terms & Conditions
Records Management Policy
Vendor Travel Reimbursement Guidelines
Vendor Travel Authorization Form
Vendor Business Expense Form
Staffing Vendor Guide
Citizens Plan of Operation
Citizens Statute
Code of Ethics
Appraiser Resources
Alternative Valuation Report
Commercial Valuation Requirements
Florida Statutes on Purchasing & Citizens
Title V Chapter 119: Public Records
Title XXXVII Chapter 627: Insurance
Title XXXVII Chapter 627.351: Insurance Risk Apportionment Plans
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