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Information at Your Fingertips

Citizens offers a comprehensive library of educational brochures as part of our commitment to educating policyholders and others about our services and programs.

Print-ready brochures can be downloaded below. Citizens authorizes use of this information without charge and under the conditions that appropriate attribution is made to Citizens and this page, and that if any portion of this page or its resources are used, they are not altered.

* Applicable only to claims filed on policies issued in 2012 or later

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Asset Publisher

Assessments

Citizens' Assessments Impact All Floridians
En español

Claims

Insurance Fraud Is a Serious Crime
En español
Reporting a Claim in Four Easy Steps
En español
What to Expect After Reporting Your Claim
En español

Policies

Condominium

Citizens Condominium Policies: Types of Coverage
En español

Homeowners

Insurance Deductibles
En español
Types of Coverage
En español
Types of Homeowners Insurance Policies
En español
Understanding Cancellation and Nonrenewal Notices
En español

Mobile Home

Mobile Home Types of Coverage
En español

Policy Discounts

Protect Your Home and Save Money
En español

Programs

FMAP

Finding Property Insurance Can Be Tough. FMAP Makes It Easier!
En español

Sinkhole

Understanding the Sinkhole Claims Process*
En español

Storms

Are You Prepared for Storm Surge/Flood Loss?
En español
Hurricane Coverage: What You Need To Know
En español
Hurricane Preparedness Checklist
En español
Hurricane Preparedness Kit
En español
Mobile Home Claims after a Hurricane
En español
Preparing a Home Inventory
En español

UW Field Surveys

What You Need to Know About Underwriting Field Surveys
En español

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Order Brochures

Order Learning Brochures

Share the Knowledge

Citizens’ diverse library of educational brochures is available for ordering in quantities of 25-250 printed brochures. Most of the titles on the Brochures page are available.* You can request up to six titles per order and may submit multiple orders.

Order Brochures

*FLASH brochures are not created by Citizens and are not available for ordering.

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Help Stop Fraud

Asset Publisher

Common property insurance fraud

  • Providing deceptive information as part of a claim about the cause or date of loss or property location
  • Knowingly inflating the value of damaged property on an otherwise legitimate claim
  • Intentionally damaging property to make a claim
  • Staging a burglary or theft and then falsely reporting a claim for stolen or damaged property
  • Asking a vendor to inflate a repair estimate or invoice by the deductible amount or more
  • Creating a false repair bill or receipt in support of a claim
  • Concealing the use of or misstating the value of a residence to an insurance agent to reduce an insurance premium
  • Submitting false information to or permitting false information to be submitted by an inspector in order to obtain a wind mitigation premium credit

Learn more about how you can:

Graphic - Fraud