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Records Request: Other Public Records

Contact Us Records Request Other Docs Overview

In accordance with Chapter 119.011(11), “public records” are defined as all documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material – regardless of the physical form, characteristics, or means of transmission. Public records requests are made or received pursuant to law or ordinance or in connection with the transaction of official business. Citizens’ records are public records and subject to public disclosure under Florida’s public records laws unless specifically designated by statute or law as confidential or exempt. Public record requests are requests for “public records” made to Citizens, pursuant to Chapter 119, and Article I, Section 24(a), Constitution of the State of Florida.

If this is regarding any other request for policy or billing documents, visit the following forms:

Policyholders can immediately view, download, and obtain policy and billing documents using myPolicy. If you are a policyholder needing additional assistance with policy documents, use the Agent, Claim and Policy Inquiries form.

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About Citizens

About Citizens

In 2002, the Florida Legislature created Citizens Property Insurance Corporation (Citizens), a not-for-profit alternative insurer, whose public purpose is to provide insurance to, and serve the needs of, property owners who cannot find coverage in the private insurance market.

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Under Florida Law

Email addresses sent to Citizens are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to Citizens. Instead, contact this office by phone or in writing.

Policyholder Rights

Policyholder Declaration of Rights

Citizens is committed to providing the best possible customer service to its policyholders. As part of that commitment, Citizens adheres to the following:



Policyholder Declaration of Rights

  • Created by Citizens as part of its Plan of Operation
  • Applies to all Citizens policyholders


Homeowner Claims Bill of Rights

  • Created by the Florida Legislature
  • Applies to any personal residential property insurance claim filed with property and casualty insurance companies operating in Florida