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Records Request: Other Documents

Contact Us Records Request Other Docs Overview

Many of Citizens' records are confidential and exempt; Citizens is not authorized to permit access to such records.

If the nature or volume of a public records request requires the extensive use of information technology resources or extensive clerical or administrative or supervisory assistance by Citizens personnel, a special service charge will apply.*

You are not required to identify yourself or give any contact information, however we may be able to expedite your request if we have reliable contact information.

If this is regarding any other issue, complete the General Comment or Question form.

*Some requests may have charges associated with them; payment in advance is required.

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About Citizens

About Citizens

In 2002, the Florida Legislature created Citizens Property Insurance Corporation (Citizens), a not-for-profit alternative insurer, whose public purpose is to provide insurance to, and serve the needs of, property owners who cannot find coverage in the private insurance market.

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Under Florida Law

Email addresses sent to Citizens are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to Citizens. Instead, contact this office by phone or in writing.

Policyholder Rights

Policyholder Declaration of Rights

Citizens is committed to providing the best possible customer service to its policyholders. As part of that commitment, Citizens adheres to the following:



Policyholder Declaration of Rights

  • Created by Citizens as part of its Plan of Operation
  • Applies to all Citizens policyholders


Homeowner Claims Bill of Rights

  • Created by the Florida Legislature
  • Applies to any personal residential property insurance claim filed with property and casualty insurance companies operating in Florida