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Holiday Office Closure Important

General

Citizens will be closed Monday, May 25, for Memorial Day. To report a loss during this time, submit a claim via myPolicy 24/7 or contact our Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Tuesday, May 26.

Office of Inspector General - Public

If you have questions or concerns, please access the Accessibility page for further details.

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Office of Inspector General

Contact US - OIG Form Overview

The Office of Inspector General (OIG) is responsible for issues such as:

  • Fraud, bribery or other financial crimes
  • Discrimination, harassment or employee misconduct
  • Conflicts of interest or other ethical concerns

If you would like to contact the Office of Inspector General, please continue to complete the form below. If this is regarding any other issue, visit the following forms:

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About Citizens

About Citizens

In 2002, the Florida Legislature created Citizens Property Insurance Corporation (Citizens), a not-for-profit alternative insurer, whose public purpose is to provide insurance to, and serve the needs of, property owners who cannot find coverage in the private insurance market.

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Under Florida Law

Email addresses sent to Citizens are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to Citizens. Instead, contact this office by phone or in writing.

Policyholder Rights

Policyholder Declaration of Rights

Citizens is committed to providing the best possible customer service to its policyholders. As part of that commitment, Citizens adheres to the following:

Policyholder Declaration of Rights

  • Created by Citizens as part of its Plan of Operation
  • Applies to all Citizens policyholders

Homeowner Claims Bill of Rights

  • Created by the Florida Legislature
  • Applies to any personal residential property insurance claim filed with property and casualty insurance companies operating in Florida
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