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Holiday Office Closure Important

General

Citizens will be closed Monday, May 25, for Memorial Day. To report a loss during this time, submit a claim via myPolicy 24/7 or contact our Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Tuesday, May 26.

Claims Document Requests - Public

If you have questions or concerns, please access the Accessibility page for further details.

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Confidential Agreement

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Before you submit this request, you must agree to the confidentiality agreement.
 
The Undersigned acknowledges and agrees, pursuant to 627.351(6)(x), to the following:
 
  1. All documents produced by Citizens Property Insurance Corporation in response to the request for documents shall be subject to this Confidentiality Agreement.
  2. All documents produced by Citizens Property Insurance Corporation in response to the request for documents will be clearly marked to show that they are subject to this Confidentiality Agreement.
  3. The insured(s) and insured's representatives may review all documents produced in response to the request for documents by Citizens Property Insurance Corporation subject to this Confidentiality Agreement.
  4. Unless and until ordered by a court of competent jurisdiction, the insured(s) and insured's representatives will not use any such document, including a summary or description thereof, in any fashion, except in connection with the underlying claim.
  5. Unless and until order by a court of competent jurisdiction, the insured(s) and insured's representatives shall not distribute any such document, including a summary or description thereof, to anyone other than an expert retained on behalf of the insured in connection with the underlying claim. Any expert retained on behalf of the insured is bound by this Confidentiality Agreement. It is the responsibility of insured(s) or insured's representative to advise any expert retained on behalf of the insured of the requirements of this Confidentiality Agreement.

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About Citizens

About Citizens

In 2002, the Florida Legislature created Citizens Property Insurance Corporation (Citizens), a not-for-profit alternative insurer, whose public purpose is to provide insurance to, and serve the needs of, property owners who cannot find coverage in the private insurance market.

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Under Florida Law

Email addresses sent to Citizens are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to Citizens. Instead, contact this office by phone or in writing.

Policyholder Rights

Policyholder Declaration of Rights

Citizens is committed to providing the best possible customer service to its policyholders. As part of that commitment, Citizens adheres to the following:

Policyholder Declaration of Rights

  • Created by Citizens as part of its Plan of Operation
  • Applies to all Citizens policyholders

Homeowner Claims Bill of Rights

  • Created by the Florida Legislature
  • Applies to any personal residential property insurance claim filed with property and casualty insurance companies operating in Florida
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