Brochures

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Assessments

 

How do assessments affect the true cost of your insurance?
How Reinsurance Makes Pocket $ense
Miami-Dade: Where does my premium dollar go?
Where does my premium dollar go?
Who Will Pay Citizens' Assessments After the Next Hurricane?

En español

En español
En español
En español

   

Claims

 

Assignment of Benefits Reform Makes Pocket Sense
Assignment of Benefits: What You Need to Know
Reporting a Claim in Four Easy Steps
You’ve reported your claim to Citizens - What happens now?
How Citizens estimates Repair Costs


En español
En español
En español
En español

   

Sinkhole

 

Understanding the Sinkhole Claims Process
(Applicable only to claims filed on policies issued in 2012 or later)

En español


 

   

Policies

 

Condominium

 

Citizens Condominium Policies: Types of Coverage

En español

   

Homeowners

 

Insurance Deductibles
Types of Coverage
Types of Homeowners Insurance Policies
Understanding cancellation and nonrenewal notices

En español
En español
En español
En español

   

Mobile Home

 

Know Your Mobile/Manufactured Home Coverage Changes
Mobile Home: Types of Coverage

En español
En español

   

Policy Discounts

 

Protect Your Home and Save Money

En español

   

Programs

 

Clearinghouse

 

Finding Coverage Options
Providing New Options for Florida Homeowners

En español
En español

Depopulation

 

Depopulation Choices Program: At a Glance - Personal Lines

En español

FMAP

 

Finding property insurance can be tough. FMAP makes it easier!

En español

Managed Repair

 

Using Citizens’ Managed Repair Program

En español

   

Storms

 

Are You Prepared for Storm Surge/Flood Loss?
Hurricane Coverage: What You Need To Know
Hurricane Preparedness Checklist
Hurricane Preparedness Kit
Mobile Home Claims after a Hurricane
Preparing a Home Inventory
FLASH: Emergency Board Up Checklist
FLASH: Getting Gutters Hurricane Ready
FLASH: How to Use Sandbags

En español
En español
En español

En español
En español
En español
En español


Prevent Fraud
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Common property insurance fraud

  • Providing deceptive information as part of a claim about the cause or date of loss or property location
  • Knowingly inflating the value of damaged property on an otherwise legitimate claim
  • Intentionally damaging property to make a claim
  • Staging a burglary or theft and then falsely reporting a claim for stolen or damaged property
  • Asking a vendor to inflate a repair estimate or invoice by the deductible amount or more
  • Creating a false repair bill or receipt in support of a claim
  • Concealing the use of or misstating the value of a residence to an insurance agent to reduce an insurance premium
  • Submitting false information to or permitting false information to be submitted by an inspector in order to obtain a wind mitigation premium credit

Learn more about how you can identify, report and help stop insurance fraud.