Manage myPolicy (myPolicy) is Citizens’ online, self-service, policy management tool. Policyholders can use this service to view their policy and billing information, and to make payments under certain conditions.

myPolicy currently is available only for Personal Residential policyholders. Commercial policyholders should contact their agent for policy assistance.

Confirming Your Policy Information

You must have an active email address and phone number on file with Citizens to register for Manage myPolicy. During the registration process, Citizens will send a confirmation email to your email to complete the registration process. If the email or phone number you enter at registration does not match the email or phone number on file with Citizens, you will be unable to complete your myPolicy registration.

If you do not have an active email or phone number on record with Citizens or are unsure which email or phone number you have on file with Citizens, contact your agent to update and confirm your personal information.

Do you need to make a one-time payment?

Commercial and Personal policyholders can make a one-time online payment using a U.S. checking or savings account.


Need Help Finding Your Policy Number?



To register for Manage myPolicy, you'll need your:

  • Policy number
  • Email address on record with Citizens
  • Home, work or cell phone number on record with Citizens


Login Instructions

Logging in to myPolicy* is now easier than ever. You can log in to myPolicy from any page on the Citizens website.

  1. Select Login on the top right of your screen. A drop-down box will appear.
  2. In the Who Are You field, select Policyholder.
  3. Enter your Manage myPolicy Username and Password.
  4. Click the arrow to enter Manage myPolicy.

Once you have logged-in to Manage myPolicy, you can return at any time by clicking myPolicy in the blue bar on the top of any page.

myPolicy is best viewed with Internet Explorer version 9.0 or higher, with a minimum screen resolution of 1024x768 and a maximized browser window.