Citizens recently launched Call Citizens First, a policyholder initiative to increase awareness of claims resources and provide increased accessibility to policy information.

As part of this endeavor, Citizens now includes the following in policyholders’ new and renewal Declarations packages:

• A policy identification card, which includes:
  • Policyholder information
  • Policy information
  • Agency and agent information
  • Claims toll-free phone number
  • Customer Care Center phone number
• Reporting a Claim in Four Easy Steps brochure, which includes a claim reporting checklist and steps to reporting a claim
  • A Spanish version is available

Figure 1. Policy identification card and brochure