Policy systems, including electronic payments and payments by phone, and Citizens' website will be unavailable due to maintenance from Saturday, July 11, at 8 a.m. to Sunday, July 12, at 10 p.m. Report a loss by contacting our 24/7, toll-free Claims Reporting Center at 866.411.2742 during this time. We apologize for any inconvenience.
20160301 - Policyholder Identification Card and Brochure - Public
Policyholder Identification Card and Brochure
March 01, 2016
Citizens recently launched Call Citizens First, a policyholder initiative to increase awareness of claims resources and provide increased accessibility to policy information.
As part of this endeavor, Citizens now includes the following in policyholders’ new and renewal Declarations packages:
- A policy identification card, which includes:
- Policyholder information
- Policy information
- Agency and agent information
- Claims toll-free phone number
- Customer Care Center phone number
- Reporting a Claim in Four Easy Steps brochure, which includes a claim reporting checklist and steps to reporting a claim
- A Spanish version is available
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| Figure 1. Policy identification card and brochure | |
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