General Payment
Information
Personal Residential
Payment Plans
Commercial
Payment Plans

Payment Options

Payment Plans

Citizens offers several ways to pay your policy premium, including paying online through a U.S. checking or savings account and by mail.
Note: We do not offer phone, debit card, credit card or electronic check conversion payment options at this time.

All policyholders who pay premiums directly to Citizens are eligible for payment plans. Mortgage companies, lienholders and premium finance companies are not eligible for payment plans and must pay in full.

Online Payments

Policyholders whose policies begin with FRJ may be eligible to make online electronic payments from U.S. checking or savings accounts. Registration for Manage myPolicy is required. See the Online Electronic Payment Option FAQs for more information.

Your agent may make an online payment on your behalf. Simply fill out the Single Epayment Authorization form, and take it to your agent, along with your banking information, for submission.

Mailing Your Payments

Personal and cashier’s checks are accepted. Be sure to write your policy number in the notes/memo section. Include your payment stub with your payment, if possible.

Note:

Citizens does not hold post-dated checks. All checks are deposited when received. Checks must have the serial number, the financial institution's routing transit number and bank account number (e.g., MICR line) imprinted on the bottom of the check to be accepted. Checks drawn on banks outside of the United States must have the MICR line and "U.S. funds" imprinted on the check.


Payment Address

Overnight Payment
Citizens Service Center
Payment Services Department
6676 Corporate Center Parkway
Jacksonville, FL 32216
904.296.6105
Commercial Residential and Non-Residential Wind-Only
Citizens
P.O. Box 17869
Jacksonville, FL 32245-7869
Personal Residential
Citizens
P.O. Box 17850
Jacksonville, FL 32245-7850
Commercial Residential and Non-Residential Multiperil
Citizens Service Center
Commercial Department
6676 Corporate Center Parkway
Jacksonville, FL 32216


Note: View our About My Citizens Policy section for policy descriptions.