Commercial Lines Bulletin

New Agent of Record Transfer Procedures

3月 24, 2015 - IE #012-15

Effective March 24, 2015, agents can submit an agent-of-record (AOR) transfer request on behalf of a policyholder, to be effective at any time during the policy term. Citizens no longer will accept a new application for coverage for the purpose of changing the agent of record. 
 
Commercial lines AOR transfers must be submitted via the new process outlined below. 
 

New Process

1. The requesting agent submits the completed Agent of Record Transfer Form – Commercial Lines Only (CAS_AOR CL 03 2015) and emails the completed form to Citizens.
 
Notes: 
  • One policy per transfer form
  • Do not submit the AOR requests in PolicyCenter®
2. Citizens emails the current agent and agency principal an Acknowledgement of Request to Change Agent of Record, informing them that an AOR transfer form has been submitted. The current agent and agency principal will be provided 10 business days to contact the policyholder to seek rescission of the requested AOR transfer by the policyholder.
 
In order for the policyholder to rescind the requested AOR transfer, Citizens must receive a newly completed transfer form signed by the policyholder, current agent and agency principal to supersede the original request. The check box on the first line of the transfer form, entitled Rescission request, must be checked. As a result of a rescission request: 
 
  • Citizens will not transfer the policy to the requesting agent
  • Citizens will email a Rescission of Request to Change Agent of Record notification to the requesting agent and agency principal, informing them that we will not process the AOR transfer request. A copy of their original form and the rescission request will be attached.
If Citizens does not receive a newly completed AOR transfer form from the current agent and agency principal with the rescission request within 10 business days of their receipt of the Acknowledgement of Request to Change Agent of Record:
 
  • Citizens will email a Confirmation of Change in Agent of Record notice to the requesting agent and agency principal.
  • Citizens will mail a Notice of Agent Change to the policyholder, requesting agency and any additional interest(s) listed on the policy.

Additional Information

  • If there are policy changes, submit a policy change request after receiving the Confirmation of Change in Agent of Record.
  • The agency requesting the AOR transfer must not withhold renewal premium payments on policies awaiting AOR transfers; Citizens cannot transfer an AOR for policies pending cancellation or in a cancelled status.
  • Commissions will be paid to the AOR on file at the time Citizens processes the premium payment, in the applicable commission month. 
  • The effective date of the AOR transfer is the date on the Confirmation of Change in Agent of Record notice.
  • Incomplete forms will not be processed. Citizens will email an Unable to Process Your Request to the requesting agency/agent.
  • A note will display in PolicyCenter when the AOR transfer form has been processed.
  • A policy that is in a submission, withdrawn, cancelled or nonrenewal status or that has been selected for assumption is not eligible for an AOR change.
  • Agents and policyholders should allow at least 15 business days after Citizens receives the first Agent of Record Transfer Form for confirmation of any change.
For additional assistance or to check the status of an AOR change request, email  Agency Administration or call 800.737.5822.




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