Beginning July 10, 2017, the Citizens Property Insurance Clearinghouse will process new business and renewals for the following policy forms:
- Homeowners 2 – Wind-Only Form (HW-2)
- Homeowners 6 – Unit-Owners Wind-Only Form (HW-6)
- HW-2 and HW-6 quotes entered in PolicyCenter® and converted to an application before July 10, 2017, do not need to be submitted to the clearinghouse.
- HW-2 and HW-6 quotes entered in PolicyCenter and not converted to an application by July 10, 2017, must be resubmitted through the clearinghouse.
All HW-2 and HW-6 new business submitted on or after July 10, 2017, must be submitted through the clearinghouse before being bound in PolicyCenter. The process for submitting HW-2 and HW-6 new business is identical to the process outlined in the January 21, 2014, Personal Lines Bulletin
Enter a risk in the clearinghouse only if it meets all Citizens eligibility requirements and coverage is unavailable through the agent’s appointed companies.
HW-2 and HW-6 policies renewing on or after September 13, 2017, will be processed through the clearinghouse.
To help prepare for this initiative, agency principals can request a copy of their book-of-business by completing an Agency Book-of-Business Request
form, which is available on the Agents
Agent Renewal Emails
Agents will receive up to three automated daily emails, which will include a spreadsheet of customer policies that will be set to renew or nonrenew in approximately 65 days.
The emails will be sent to the email address in the agent’s clearinghouse profile. Agents can change this address on the Renewals tab of the clearinghouse, under Notification Center. Changing the email address on the clearinghouse Renewals tab will not change the agent’s email settings in any other Citizens systems.
Limited Servicing Agreements
Participating clearinghouse companies may offer Citizens-appointed agents either full appointments or limited servicing agreements (LSAs). These agreements will enable agents to pursue and service offers of coverage made through the clearinghouse by participating companies.
To avoid disruption of agents’ ability to service renewal customers, Citizens strongly encourages agents to access the Carrier Access tab in the clearinghouse and accept any available limited servicing agreement (LSA) offers. In some cases, participating companies could take from several days to two weeks to process an LSA.
General information for policyholders, including participating clearinghouse companies, is available on the Property Insurance Clearinghouse
page of the Citizens website.
Look for updated training materials soon in the Training section. The website will be updated prior to July 10.