Chief of Underwriting and Agency Services
Steve Bitar is responsible for the Customer Care Center and Workforce Management, Agent Services, Citizens Insurance Services (Citizens’ internal insurance agency), the Property Insurance Clearinghouse, Depopulation, the Florida Market Assistance Program, Underwriting and related quality assurance, and project management functions. He also oversees the Catastrophe Response Center deployment activities following any significant storm event that should impact Citizens' customers, ensuring staff volunteers are trained and ready to serve our policyholders should the need arise.
Bitar has more than 20 years of insurance experience, the majority in management positions with progressively increasing responsibilities. Prior to joining Citizens in 2003, Bitar began his professional career at Prudential (later acquired by Aetna), where he served in the Claims, Customer Service and Compliance units.
Bitar is a magna cum laude graduate of Boston University and earned his Master of Business Administration degree from Jacksonville University. Bitar also holds the Chartered Property Casualty Underwriter (CPCU®) designation.