Citizens offers several convenient payment options.

Pay Online

Citizens accepts online payments from U.S. checking or savings accounts. Debit card, credit card and electronic check conversion payments are not available at this time. You must have a valid email to submit an online payment. Online payments are available through:

  • Manage myPolicy, Citizens’ online, self-service tool (Personal only).
  • Citizens’ one-time payment submission tool (Commercial and Personal).
  • Your agent. To authorize your agent to make a payment, complete the Single Epayment Authorization form and submit it to your agent.

Pay by Phone

Pay-by-phone is available for personal lines policies.* Pay-by-phone is not available for new policies that have not yet been issued. There is no cost to pay by phone. English and Spanish-language options are available. Agents may not submit phone payments on your behalf.

To pay-by-phone, call 888.685.1555. You will need:

  • Valid eight-digit policy number, excluding letters and including zeroes
  • Property address ZIP
  • Routing number
  • U.S. Checking or savings account number

*Policies automatically renew with the payment plan of the previous policy term. If you have not changed your payment plan, the pay-by-phone system will require that you submit payment based on your previous payment plan. Each installment must post before the next installment can be submitted. Contact your agent to change your payment plan.

Pay by Mail

You can make payments by mail using personal and cashier's checks:

  • Include your payment stub with your payment, if possible.
  • Write your policy number in the notes/memo section of your check.
  • Checks must have the serial number, the routing number and the bank account number (MICR line) imprinted on the bottom of the check.
  • Checks drawn on banks outside of the United States must have the MICR line and U.S. funds imprinted on the check.
  • Citizens does not hold post-dated checks. All checks are deposited when received.
  • Citizens will charge a $15 insufficient funds (NSF) fee for each check not honored by the financial institution.

Payment Addresses

Citizens Property Insurance Corporation
P.O. Box 17850

Jacksonville, FL 32245-7850

Overnight Payment

Citizens Property Insurance Corporation
Payment Processing Department
301 W Bay Street, Suite 1300
Jacksonville, FL 32202


Online Payments

Manage myPolicy

Personal Residential policyholders may be eligible to make online electronic payments from their U.S. checking or savings account through Manage myPolicy (myPolicy). You can use myPolicy to view your policy and billing information, and to make payments under certain conditions.

One-Time Payment

Commercial and Personal policyholders can make a one-time online payment using a U.S. checking or savings account. You must provide a valid email.

Complete the form below to confirm eligibility and be directed to our online payment system.