février 22, 2018
Citizens made enhancements in PolicyCenter®
to assist agents when submitting cancellation requests and added a new cancellation reason for wind-only policies. In addition to the new features announced in the November 30, 2017, Commercial Lines Bulletin
, these enhancements are similar to the Personal Lines cancellation process and are outlined below.
Auto-Issued Cancellation Requests
After an agent selects SUBMIT on the Required Documents screen, PolicyCenter now will approve and issue the following agent-created cancellation requests automatically:
- Coverage placed with authorized insurer
- Coverage placed with surplus lines insurer
- No insurable interest
- No longer in business
- Policy cancelled with incorrect effective date
- Policy not taken
- Property sold
- Property transferred through probate
- Construction complete (Builder’s Risk only)
- Construction has ceased; no intent to resume (Builder’s Risk only)
Note: The cancellation request will require Underwriting approval when one of the following apply:
- t is backdated 30 days or more.
- It requires a mailing address change.
If an agent submits a cancellation request for Nonpayment of Premium to Premium Finance Company, they will be required to answer an additional question:
Has the property had continuous windstorm coverage of no less than three years immediately preceding the cancellation date with Citizens and/or any other carrier?
When the answer is Yes, PolicyCenter will prompt the agent to upload proof of prior coverage and determine if the cancellation refund is subject to a short-rate penalty.
New Cancellation Reason for Wind-Only Policies
PolicyCenter now includes a new cancellation reason for Commercial Residential Wind-Only (CR-W) and Commercial Nonresidential Wind-Only (CNR-W) policies: Business no longer in wind-eligible area. When choosing this reason:
- It requires Underwriting approval.
- An agent must upload at least one document from two lists displayed in PolicyCenter:
Figure 1: Required document lists for wind-only policies when the cancellation reason is for a business no longer is in the wind-eligible area.
Log in to the Agents
site, and select Training → PolicyCenter → Servicing Policies → Commercial
for the following job aid and module:
For more information, log in to the Agents site and from the website’s top menu, select Search → Search Frequently Asked Questions (FAQs) and enter cancel policy.