Chief of Underwriting and Agency Services
Steve Bitar is responsible for Personal Lines Underwriting; Commercial Lines Underwriting; Product Development; Agency Services; Consumer and Policy Services; Workforce Management; Citizens’ internal insurance agency; the Property Insurance Clearinghouse; the Depopulation Program; the Florida Market Assistance Program; and related business analysis, project management, business process outsourcing and quality improvement functions. He also oversees Catastrophe Response Center deployment activities following significant storm events impacting Citizens' customers, ensuring staff volunteers are trained and ready to serve our policyholders when the need arises.
Bitar has more than 20 years of insurance experience. Prior to joining Citizens in 2003, Bitar began his professional career at Prudential (later acquired by Aetna), where he served in the Claims, Customer Service and Compliance units.
Bitar is a magna cum laude graduate of Boston University and earned his Master of Business Administration degree from Jacksonville University. He holds the Chartered Property Casualty Underwriter (CPCU), Associate in Reinsurance (ARe), and Associate in Insurance Data Analytics (AIDA) designations.