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Citizens Begins taking claims in Big Pine Key on Wednesday



September 19, 2017 - Tallahassee

Citizens Property Insurance Corporation representatives will begin processing claims in Big Pine Key on Wednesday as Citizens increases its Hurricane Irma response throughout the Florida Keys.

Citizens’ representatives will be available from 10 a.m. to 5 p.m. on Wednesday and from 9 a.m. to 5 p.m. beginning on Thursday at the following address:

Morgan Insurance Group

31109 Ave. A
Suite #4
Big Pine Key, FL 33043

Citizens will provide in-person service to policyholders who may be cut off from their usual means of communication. Staff can answer questions and help policyholders report a catastrophe claim. They also can issue checks for additional living expenses, if this coverage is available under the policy.

Additional assistance for Keys residents is available at Catastrophe Response Centers at the following locations:

Murray Nelson Government Center

102050 Overseas Hwy
Key Largo, FL 33037
Daily 7 a.m. to 7 p.m.

Marathon City Marina

800 35th Street Ocean
Marathon, FL 33050
Daily 8 a.m. to 7 p.m., curfew permitting

To make your visit more efficient, please bring the following information, if available. Volunteers can assist you in locating this information if you have a Photo ID and insured property address:

  • Policy information
  • Current contact information
  • Date of loss
  • Description and photos of damage (if possible)

Additional information is available on Citizens website.

Citizens representatives also are available 24/7 to handle claims calls at 1.866.411.2742.

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Media Contact


Michael Peltier, Media Contact

Preguntas de la Prensa

Michael Peltier
850.513.3774 (oficina)
850.264.7702 (celda)

About Citizens

Acerca de Citizens

En el 2002, la Legislatura de la Florida creo a Citizens Property Insurance Corporation (Citizens), un asegurador alternativo sin fines de lucro, cuyo propósito público es proveer seguro, y atender a las necesidades de propietarios de viviendas que no pueden encontrar cobertura en el mercado privado de seguro.

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