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Citizens to open Catastrophe Response Centers to handle Irma Claims



September 18, 2017 - Tallahassee

Citizens Property Insurance Corporations is opening Catastrophe Response Centers (CRCs) in Marathon and North Miami Beach to better assist our policyholders recovering from Hurricane Irma.

Beginning Tuesday, Citizens representatives and claims handling specialists will be available at a CRC location near Marathon City Marina from 8 a.m. to 7 p.m. curfew permitting.

The North Miami Beach center will become operational Wednesday morning. CRC activity will continue in Key Largo. Citizens has closed its CRC facilities in Naples and Florida City.

CRCs provide in-person service to policyholders who may be cut off from their usual means of communication. CRC staff can answer questions and help policyholders report a catastrophe claim. They also can issue checks for additional living expenses, if this coverage is available under the policy.

Catastrophe Response Center Locations:

Murray Nelson Government Center

102050 Overseas Hwy
Key Largo, FL 33037
Daily 7 a.m. to 7 p.m.

Marathon City Marina

800 35th Street Ocean
Marathon, FL 33050
Daily 8 a.m. to 7 p.m., curfew permitting

Walmart (parking lot)

1425 N.E. 163rd Street
North Miami Beach, FL 33162
Daily from 7 a.m. to 7 p.m.

To make your CRC visit more efficient, please bring the following information, if available. CRC volunteers can assist you in locating this information if you have a Photo ID and insured property address:

  • Policy information
  • Current contact information
  • Date of loss
  • Description and photos of damage (if possible)

Additional CRC information is available on Citizens website.

Citizens representatives also are available 24/7 to handle claims calls at 1.866.411.2742.

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Media Contact


Michael Peltier, Media Contact

Preguntas de la Prensa

Michael Peltier
850.513.3774 (oficina)
850.264.7702 (celda)

About Citizens

Acerca de Citizens

En el 2002, la Legislatura de la Florida creo a Citizens Property Insurance Corporation (Citizens), un asegurador alternativo sin fines de lucro, cuyo propósito público es proveer seguro, y atender a las necesidades de propietarios de viviendas que no pueden encontrar cobertura en el mercado privado de seguro.

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