Citizens will be closed for the Thanksgiving holiday on Wednesday, November 25 at 2 p.m. through Friday, November 27. To report a loss during this time, submit a claim via myPolicy 24/7 or contact our toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Monday, November 30.
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Citizens to open Catastrophe Response Centers to handle Irma Claims
September 18, 2017 - Tallahassee
Beginning Tuesday, Citizens representatives and claims handling specialists will be available at a CRC location near Marathon City Marina from 8 a.m. to 7 p.m. curfew permitting.
The North Miami Beach center will become operational Wednesday morning. CRC activity will continue in Key Largo. Citizens has closed its CRC facilities in Naples and Florida City.
CRCs provide in-person service to policyholders who may be cut off from their usual means of communication. CRC staff can answer questions and help policyholders report a catastrophe claim. They also can issue checks for additional living expenses, if this coverage is available under the policy.
Catastrophe Response Center Locations:
Murray Nelson Government Center
102050 Overseas Hwy
Key Largo, FL 33037
Daily 7 a.m. to 7 p.m.
Marathon City Marina
800 35th Street Ocean
Marathon, FL 33050
Daily 8 a.m. to 7 p.m., curfew permitting
Walmart (parking lot)
1425 N.E. 163rd Street
North Miami Beach, FL 33162
Daily from 7 a.m. to 7 p.m.
To make your CRC visit more efficient, please bring the following information, if available. CRC volunteers can assist you in locating this information if you have a Photo ID and insured property address:
- Policy information
- Current contact information
- Date of loss
- Description and photos of damage (if possible)
Additional CRC information is available on Citizens website.
Citizens representatives also are available 24/7 to handle claims calls at 1.866.411.2742.
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Acerca de Citizens
En el 2002, la Legislatura de la Florida creo a Citizens Property Insurance Corporation (Citizens), un asegurador alternativo sin fines de lucro, cuyo propósito público es proveer seguro, y atender a las necesidades de propietarios de viviendas que no pueden encontrar cobertura en el mercado privado de seguro.