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More Post-Irma Information: Catastrophe Response Centers and More Conference Calls



September 15, 2017

Three updates for our agents:

Catastrophe Response Centers

Citizens has deployed our mobile Catastrophe Response Centers (CRCs) to impacted areas to provide in-person service to our policyholders who may be cut off from their usual means of communication. Citizens’ CRC staff will:

  • Process first notices of loss (FNOL)
  • Make advance payments for additional living expenses, when warranted
  • Answer questions and offer general assistance

CRC Locations and Operating Hours

Location Hours of Operation
Walmart parking lot
11225 Tamiami Trail North
Naples, FL 34110
Daily from 7 a.m. to 7 p.m., curfew permitting
Kings Court Key
355 E. Palm Drive
Florida City, FL 33034
Daily from 7 a.m. to 7 p.m., curfew permitting
Murray Nelson Government Center
102050 Overseas Highway
Key Largo, FL 33037
Daily from 7 a.m. to 7 p.m., curfew permitting


  • Refer to the Hurricane Irma webpage for more information and to verify CRC locations and hours of operation.
  • Policyholders unable to travel to a CRC can call Citizens’ claims hotline 24/7 at 866.411.2742 or contact their agent.

More Conference Calls with Agents

Citizens will continue our teleconference calls/simultaneous webinars next week for our appointed agents to advise of our post-storm operations. These calls/webinars allow for live Q&A. Call in to the teleconferences (for audio only) and/or register for the optional webinars via the links below:

Live Q&A for Agents: Hurricane Irma Conference Calls and Webinars

Date Time Toll-free Number and Access Code Register for Webinars
Tues., Sept. 19 10 a.m. 800.791.4813
Code: IRMA
Register here
Thur., Sept. 21 10 a.m. 800.791.4813
Code: IRMA
Register here

Post-Irma Email to Policyholders

Citizens sent an email today to our policyholders with an email address on file, with the exception of those who have had their policy assumed and those without wind coverage. The email includes information about claims information, CRC locations and hours of operation and the risks associated with assignment of benefits (AOB).

Legal Disclaimer

Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.