20170327 - Website and System Login Update - Public
Website and System Login Update
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March 27, 2017
Citizens is enhancing the website and system password reset and recovery process to provide better self-service to users. As part of this process, agents will be required to answer new security questions when they first log in to the website, PolicyCenter® or the Property Insurance Clearinghouse on or after April 1, 2017
Once agents enter their username and password, they will be directed to the Edit Profile/Security Questions page to answer new security questions:
Figure 1: Edit Profile/Security Questions page
Notes
- Answers must be at least three characters and are not case sensitive.
- Current security answers will be deleted.
Additional Changes
Additional changes to the login system include:
- The User ID field is being renamed Username.
- Having trouble logging in? is being renamed Forgot Username/Password.
- Agents can select Forgot Username/Password if they forget their username or password or get locked out of the system.
Additional Resources
For step-by-step instructions about resetting a password, log in to the Agents website, and using the Frequently Asked Questions feature under Search menu, search for 3073 .
- Agents also can access the FAQs via the Knowledge Base link at the top right of any screen in PolicyCenter.
Nodo: cit-ewas02:8080