Citizens will be closed for the Thanksgiving holiday on Wednesday, November 25 at 2 p.m. through Friday, November 27. To report a loss during this time, submit a claim via myPolicy 24/7 or contact our toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Monday, November 30.
Publicador de contenidos
Citizens to open EOCs along Space Coast to handle Matthew Claims
October 10, 2016 - Tallahassee
Citizens Property Insurance Corporations is opening two emergency operations centers (EOC) along the Space Coast to assist our policyholders recovering from Hurricane Matthew.
Beginning Tuesday at noon, Citizens representatives and claims handling specialists will be available at an EOC set up in the parking lot of the Searstown Mall in Titusville. A second site will open at noon Thursday outside the Walmart store located at 2700 Clearlake Road, in Cocoa.
EOCs provide in-person service to policyholders who may be cut off from their usual means of communication. EOC staff can answer questions and help policyholders report a catastrophe claim. They also can issue checks for additional living expenses, if this coverage is available under the policy.
Emergency Operation Center Locations
Searstown Mall (In the parking lot outside of Sears)
3550 S. Washington Avenue
Titusville, FL 32780
Hours: Tuesday, 12 noon to 7 p.m.
Daily: 7 a.m. to 7 p.m.
Walmart (parking lot)
2700 Clearlake Road
Cocoa, FL 32922
Hours: Thursday, 12 noon to 7 p.m.
To make an EOC visit more efficient, please bring the following information, if available. EOC volunteers may be able to assist in locating information if you do not have it available:
- Photo ID
- Policy information
- Current contact information
- Date of loss
- Description and photos of damage (if possible)
Additional EOC information is available on the Citizens website: www.citizensfla.com/emergency-operations-centers.
Header - Spotlight
Acerca de Citizens
En el 2002, la Legislatura de la Florida creo a Citizens Property Insurance Corporation (Citizens), un asegurador alternativo sin fines de lucro, cuyo propósito público es proveer seguro, y atender a las necesidades de propietarios de viviendas que no pueden encontrar cobertura en el mercado privado de seguro.