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Kelly Booten

Chief Operating Officer

Kelly Booten is responsible for Underwriting; Product Management; Agency and Market Services; Information Technology; and Enterprise Services – which includes Strategy, Planning and Continuous Improvement; Vendor Management and Purchasing; and Enterprise Programs.

Booten is a well-respected senior insurance executive with 30 years of successful operational experience leading multifaceted divisions – achieving extensive business results while managing unprecedented growth. She builds transformative multi-sourced teams that serve the Florida marketplace. From initial consumer engagement to delivery and assessment of services, Booten leverages critical market insights, knowledge and analytics to forecast and execute corporate solutions, and strategically aligns the organization’s stakeholders and employee base to embrace innovative yet highly pragmatic solutions.

Since joining Citizens in 2002, Booten has held progressively significant positions from project manager to Chief Operating Officer (COO), where she has led numerous strategic initiatives. Prior to joining Citizens, Booten served as Enterprise Project Manager for the Florida Legislature, where she managed enterprise-wide projects that delivered automated process improvement initiatives to the Florida Senate and House.

Booten earned her Bachelor of Arts in computer science from Clarke College. She holds multiple professional certifications, including certification as a Chartered Property Casualty Underwriter (CPCU) and as a Project Management Professional (PMP) with the Project Management Institute (PMI).