Payments

Citizens offers several convenient payment options.




Pay Online

Citizens accepts online payments from U.S. checking and savings accounts. Debit card, credit card and electronic check conversion payments are not available at this time. You must have a valid email to submit an online payment. Online payments are available through:

  • myPolicy, Citizens’ online, policyholder self-service tool (Personal only)
  • One-time Payments (Personal and Commercial)
  • Your agent. To authorize your agent to make a payment, complete the Single Epayment Authorization form and submit it to your agent.



Pay by Phone

Pay-by-phone is available for personal lines policies.* Pay-by-phone is not available for new policies that have not yet been issued. There is no cost to pay by phone. English and Spanish-language options are available. Agents may not submit phone payments on your behalf.

To pay-by-phone, call 866.411.2742 You will need:

  • Valid eight-digit policy number, excluding letters and including zeroes
  • Property address ZIP
  • Routing number
  • U.S. Checking or savings account number

*Policies automatically renew with the payment plan of the previous policy term. If you have not changed your payment plan, the pay-by-phone system will require that you submit payment based on your previous payment plan. Each installment must post before the next installment can be submitted. Contact your agent to change your payment plan.




Pay by Mail

You can make payments by mail using personal and cashier's checks:

  • Include your payment stub with your payment, if possible.
  • Write your policy number to the notes/memo section or your check.
  • Checks must have the serial number, the routing number and the bank account number (MICR line) imprinted on the bottom of the check.
  • Checks drawn on banks outside of the United States must have the MICR line and U.S. funds imprinted on the check.
  • Citizens does not hold post-dated checks. All checks are deposited when received.
  • Citizens will charge a $15 insufficient funds (NSF) fee for each check not honored by the financial institution.



Payment Addresses


Citizens Property Insurance Corporation
P.O. Box 17850

Jacksonville, FL 32245-7850

Overnight Payment 

Citizens Property Insurance Corporation
Payment Processing Department
301 W Bay Street, Suite 1300
Jacksonville, FL 32202

866.411.2742


Online Payments
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One-Time Payment

Personal and Commercial policyholders can make a one-time online payment using a U.S. checking or savings account. You must provide a valid email.

Complete the form below to confirm eligibility and be directed to our online payment system.