Systems Maintenance: Friday, November 16
Citizens' policy systems, including electronic payments and payments by phone, will be unavailable due to maintenance from Friday, November 16, at 6 p.m. to 10 p.m. Report a loss by contacting our 24/7, toll-free Claims Reporting Center at 866.411.2742 during this time. We apologize for any inconvenience.
Holiday Office Closure: Thursday, November 22 - Friday, November 23
Citizens will be closed from Wednesday, November 21, at 2 pm. through Friday, November 23, for Thanksgiving. To report a loss, submit a claim via myPolicy 24/7or contact our toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Monday, November 26.