Recent News

Recovery Resources

Hurricane Michael Recovery Resources 

Citizens is committed to responding quickly to disasters and providing local services and support to policyholders in a crisis. 

Mobile Homes

Citizens has identified mobile-home manufacturers and retailers making discounts and other incentives available for mobile/manufactured home purchases to people affected by Hurricane Michael.

Government Resources

Bay County - Hurricane Michael Recovery
Gulf County Citizens Information Hotline - 850.227.2349
Blue Roof Program - U.S. Army Corps of Engineers - 888.766.3258
FEMA - Hurricane Michael
FEMA - Disaster Recovery Center Locations -Text DRC and your ZIP to 43362
FL Department of Financial Services
FL Division of Emergency Management
FL Office of Insurance Regulation
Open/Closed Private Businesses
Open Shelters

Federal Emergency Management Agency

The Federal Emergency Management Agency (FEMA) also can assist with your after-the-storm recovery. FEMA’s Recovery Resources website page provides links to information about how to cope with disaster, including:

  • Protecting your pets
  • Types of assistance available following a disaster
  • Locating missing family and friends
  • Reopening your business or farm after a disaster
  • Removing mold and mildew from your home
  • Finding a place to stay
  • Identifying community resources to help you recover
  • Applying for disaster assistance in your area

American Red Cross

The American Red Cross helps disaster victims by providing safe shelter, hot meals, essential relief supplies, emotional support, and first aid and health services. It also can assist in finding an open shelter should you need one following a disaster, registering for or searching the Safe and Well listings, and accessing its disaster recovery guides.

Federal Alliance for Safe Homes

The Federal Alliance for Safe Homes (FLASH) is a nonprofit and leading consumer advocate for strengthening homes and safeguarding families from natural and manmade disasters. Its website offers ways to prepare your home for a hurricane in one day, one hour or one weekend. It also offers advice about what to do after a storm.

Call Citizens First

Call Citizens First

Report your claim as soon as you become aware of or suspect damage. Citizens offers our customers two convenient ways to report a claim:


  • Report your claim by computer or smartphone through myPolicy, Citizens’ online, policyholder self-service tool.

Claims Hotline – 866.411.2742

  • Citizens’ toll-free claims hotline is available 24 hours a day, seven days a week. 

If you are displaced following the hurricane, make sure you provide temporary contact information when you report your claim. If we can’t reach you, your claim could be delayed.