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News You Can Use!

Overnight Mailing Address Change
(Posted 11/24/15) Citizens' overnight mailing address has changed to 301 W Bay St, Suite 1300, Jacksonville, FL 32202.

Claims Screen Change in PolicyCenter
(Posted 11/23/2015) The amount indicated in the Total Amount Paid field on the Claims screen now reflects only the total indemnity payout amount (i.e., total amount paid for all claim repairs). This change is retroactive for all claims in PolicyCenter®.

Updates for PolicyCenter Activities and Contacts
(Posted 11/23/2015) Citizens is continuing to improve PolicyCenter® for managing activities and contacts for agents. PolicyCenter now has columns on the My Activities screen that allow users to sort and prioritize activities. Agents now are limited in selecting contacts to ensure they are correctly associated with a policy. For more information, log into Knowledge Base and enter 3002, 3003 or 3004 in the Search field.

Citizens’ Thanksgiving Schedule
(Posted 11/23/2015) Citizens will be closed Thursday, November 26 and Friday November 27, in observance of Thanksgiving Day. We will resume regular business hours on Monday, November 30.

PolicyCenter New Premium Finance Company Activity
(Posted 11/6/2015) If you cannot find a premium finance company (PFC) in PolicyCenter®, submit a Request to Create a New Premium Finance Company activity in PolicyCenter. Access the policy, select Actions > New Activity to Billing Center > Request > Request to Create a New Premium Finance Company and upload a copy of the PFC agreement.

PolicyCenter Document Search
(Posted 10/30/2015) To improve PolicyCenter® Documents performance, the option to search for documents using an asterisk for partial keyword searches has been disabled temporarily. Citizens is working to provide this option again in the near future.

Citizens Insurance Suite Maintenance
(Posted 10/13/2015) Viewing, searching or uploading documents in PolicyCenter® and ClaimCenter® will be unavailable because of maintenance on Tuesday and Thursday evenings from 8:30 p.m. to 9:30 p.m. until further notice. Other functionality of these systems will be operating as normal. We apologize for any inconvenience.

PolicyCenter Issue Identification
(Posted 9/24/2015) As an ongoing process improvement, Knowledge Base Answer ID 2414 has been created to list major PolicyCenter issues affecting agents. To search for this Answer ID, log in to Knowledge Base and enter 2414 in the Search field. Agents also can access the Knowledge Base link in the upper right-hand corner of PolicyCenter; no login is necessary.

Note: ePAS and Citizens Insurance Suite are unavailable after 6:00 p.m. every Wednesday and from 12:00 a.m. until noon every Sunday for routine maintenance.