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News You Can Use!

Personal Residential: Agent of Record Transfer Processing Delays
(Updated 7/15/2015) We are processing Agent of Record Transfer Forms received on 6/16/2015. This information is updated weekly to reduce the need to call Agency Administration for the status of a submitted transfer request.

Temporary Underwriting Processing Delays
(Posted 6/12/2015) We are experiencing temporary processing delays for personal lines new-business applications, as a result of staff dedication to PolicyCenter® issues impacting agents and internal processing. (Refer to Knowledge Base Answer ID 2414 for a view of PolicyCenter issues.) View our current Underwriting Processing Times located on the Agents page for more information. We apologize for any inconvenience and anticipate reducing these delays in the coming weeks.

Change to Underwriting Review Process
(Posted 6/12/2015) With the launch of PolicyCenter, Underwriting staff no longer will review bound personal lines policies until payment has posted to the policy.

Renewals for Clearinghouse: Time Frames Expanded
(Posted 2/19/2015) Effective today, Citizens will send Citizens Homeowners 3- Special Form (CIT HO-3) renewal policies to the clearinghouse 65 days before their expiration dates. This replaces the previous 60-day clearinghouse renewal processing period announced in ATB #011-14.

PolicyCenter: Billing Invoices for Agencies with Branch Offices
(Posted 2/19/2015) Invoices now print with the agent of record’s branch address instead of the agency’s main address. The agency’s main phone number will continue to display under the branch address.

Submit Opt-Out Form to the Takeout Company
(Updated 11/26/2014) To opt out of an assumption and remain with Citizens, policyholders must sign the correct Opt Out Form. It must be emailed, faxed or mailed to the takeout company using the contact information on the form. Citizens cannot process these forms.

PolicyCenter: Launch for Personal Lines
(Posted 11/13/14) The PolicyCenter® launch date for personal lines is December 8, 2014. PolicyCenter will replace ePAS for all personal lines new-business submissions and renewal policies that are effective on or after February 1, 2015. Online training for PolicyCenter is available on the Citizens Insurance Suite tab, located on the Training and Reference Materials page.


Note: ePAS and Citizens Insurance Suite are unavailable after 6:00 p.m. every Wednesday and from 12:00 a.m. until noon every Sunday for routine maintenance.