Are You Prepared for Erika?
(Posted 8/28/2015) Citizens is prepared to handle possible claims stemming from Tropical Storm Erika and is urging our agents to make preparations to help protect their customers’ property. See 2015 Storm Season Information
for details regarding preparations. Secure Storm Shutters
(Posted 8/27/2015) Citizens requires that storm shutters and other windstorm protective devices be closed and secured when a hurricane watch or warning has been issued for any part of Florida by the National Hurricane Center of National Weather Service. Storm shutters are required to remain closed and secured until 72 hours following the termination of the last hurricane watch or warning issued. This helps protect policyholders’ properties against storm damage. Storms can be costly, but reducing storm damage can save lives and property. Report a loss by contacting our 24/7, toll-free Claims Reporting Center at 866.411.2742.Personal Residential: Agent of Record Transfer Processing Delays
(Updated 8/24/2015) We are processing Agent of Record Transfer Forms received on 8/5/2015. This information is updated weekly to reduce the need to call Agency Administration for the status of a submitted transfer request.Temporary Underwriting Processing Delays
(Posted 6/12/2015) We are experiencing temporary processing delays for personal lines new-business applications, as a result of staff dedication to PolicyCenter®
issues impacting agents and internal processing. (Refer to Knowledge Base
Answer ID 2414 for a view of PolicyCenter issues.) View our current Underwriting Processing Times
located on the Agents
page for more information. We apologize for any inconvenience and anticipate reducing these delays in the coming weeks. Change to Underwriting Review Process
(Posted 6/12/2015) With the launch of PolicyCenter, Underwriting staff no longer will review bound personal lines policies until payment has posted to the policy. Submit Opt-Out Form to the Takeout Company
(Updated 11/26/2014) To opt out of an assumption and remain with Citizens, policyholders must sign the correct Opt Out Form
. It must be emailed, faxed or mailed to the takeout company using the contact information on the form. Citizens cannot process these forms.PolicyCenter: Launch for Personal Lines
(Posted 11/13/14) The PolicyCenter® launch date for personal lines is December 8, 2014. PolicyCenter will replace ePAS for all personal lines new-business submissions and renewal policies that are effective on or after February 1, 2015. Online training for PolicyCenter is available on the Citizens Insurance Suite
tab, located on the Training and Reference Materials
ePAS and Citizens Insurance Suite are unavailable after 6:00 p.m. every Wednesday and from 12:00 a.m. until noon every Sunday for routine maintenance.