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    ATB #007-15 - 8/6/15 - Personal Residential: Maximum Coverage Limit Decreased

    IE #030-15 - 8/4/15 – Personal Lines: Acceptable Evidence of Insurance Statement

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    Agent Compliance Dashboard
    July 2015
    Audit Activities
    Policies Audited 691
    Agency Reviews 112
    Field Visits 69
    Phone Contacts 97
    Discipline Taken
    Warning Notices 1
    Suspensions 0
    Terminations 0
    Appointed Agents
    Total as of 08/01/2015 8,100

    Last Updated: 08/04/2015

    About the Compliance Dashboard

    Contact Us
    Have a question about claims, underwriting, systems access, agent appointments, or anything related to Citizens? Submit your questions and receive a response within two to three business days.

    Becoming A Citizens Agent:
    Are you a newly appointed agent looking for information or an agent who would like to become appointed with Citizens?

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    Knowledge Base - Find answers to your questions.


    Learn how policyholders can protect their property.

    Sinkhole Coverage and Claims

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    Processing Times
    Average Cycle Time (Days)
    Personal Lines
    New Business 8
    Policy Changes 3
    Miscellaneous Tasks 8
    Commercial Lines
    New Business 8
    Policy Changes 5

    Week Ending 08/22/2015

    About the Underwriting Processing Times

    News You Can Use!
    Citizens’ Holiday Schedule
    (Posted 9/1/2015) Citizens will be closed on Monday, September 7, in observance of Labor Day. We will resume regular business hours on Tuesday, September 8.

    Are You Prepared?
    (Posted 8/31/2015) Citizens is prepared to handle possible claims during this hurricane season and is urging our agents to make preparations to help protect their customers’ property. See 2015 Storm Season Information for details regarding preparations.

    Secure Storm Shutters
    (Posted 8/27/2015) Citizens requires that storm shutters and other windstorm protective devices be closed and secured when a hurricane watch or warning has been issued for any part of Florida by the National Hurricane Center of National Weather Service. Storm shutters are required to remain closed and secured until 72 hours following the termination of the last hurricane watch or warning issued. This helps protect policyholders’ properties against storm damage. Storms can be costly, but reducing storm damage can save lives and property. Report a loss by contacting our 24/7, toll-free Claims Reporting Center at 866.411.2742.

    Personal Residential: Agent of Record Transfer Processing Delays
    (Updated 8/24/2015) We are processing Agent of Record Transfer Forms received on 8/5/2015. This information is updated weekly to reduce the need to call Agency Administration for the status of a submitted transfer request.

    Temporary Underwriting Processing Delays
    (Posted 6/12/2015) We are experiencing temporary processing delays for personal lines new-business applications, as a result of staff dedication to PolicyCenter® issues impacting agents and internal processing. (Refer to Knowledge Base Answer ID 2414 for a view of PolicyCenter issues.) View our current Underwriting Processing Times located on the Agents page for more information. We apologize for any inconvenience and anticipate reducing these delays in the coming weeks.

    Change to Underwriting Review Process
    (Posted 6/12/2015) With the launch of PolicyCenter, Underwriting staff no longer will review bound personal lines policies until payment has posted to the policy.

    Submit Opt-Out Form to the Takeout Company
    (Updated 11/26/2014) To opt out of an assumption and remain with Citizens, policyholders must sign the correct Opt Out Form. It must be emailed, faxed or mailed to the takeout company using the contact information on the form. Citizens cannot process these forms.

    Note: ePAS and Citizens Insurance Suite are unavailable after 6:00 p.m. every Wednesday and from 12:00 a.m. until noon every Sunday for routine maintenance.

    Manage myAgency
    "Manage myAgency" is our new online self service option for agents! Do you need to make changes to your agency profile? Need policy loss runs or a Book of Business report? Need to request an additional authority to write a new line of business? Just follow the simple steps below to "Manage myAgency" - 24 hours a day/7 days a week.

    Manage myAgency

    1. Select a "Manage myAgency" option from the drop down box above and click "Submit."
    2. Enter the required information and click "I Agree/Submit."
    3. Your request should be processed within 15 business days. An email will be sent to the Agency Principal when completed.

    Note: To request administrative changes for your agency, use the Administrative Request Forms.

    Important Contact Information and Numbers
    Customer Care Center - Underwriting Assistance and Customer Service
    (888) 685-1555

    Technical Support / Online Systems Help Line
    (800) 575-3727

    Claims Reporting Center
    (866) 411-2742 (24 Hrs/Day 7 Days/Week)

    Agent Administration
    (800) 737-5822

    Florida Market Assistance Plan (FMAP)
    (800) 524-9023