Citizens Insurance Suite

Property Insurance Clearinghouse

  • General Information
  • Training

  • Latest Agent Communication
    IE #003-14 - 04/14/2014 - Commercial Lines: PolicyCenter Enhancements

    IE #002-14 - 04/07/2014 - Property Insurance Clearinghouse Updates

    ATB #004-14 - 03/19/2014 - Personal Residential: Creating a First Notice of Loss in PolicyCenter

    Search all | View all

    Subscribe/Unsubscribe to Citizens' Agent Communications

    Agent Compliance Dashboard
    March 2014
    Audit Activities
    Policies Audited 2,009
    Agency Reviews 1,147
    Field Visits 0
    Training Calls 78
    Discipline Taken
    Warning Notices 1
    Suspensions 4
    Terminations 2
    Appointed Agents
    Total as of 3/31/2014 8,461

    Last Updated: 4/3/2014

    About the Compliance Dashboard

    Contact Us
    Have a question about claims, underwriting, systems access, agent appointments, or anything related to Citizens? Submit your questions and receive a response within two to three business days.

    Becoming A Citizens Agent:
    Are you a newly appointed agent looking for information or an agent who would like to become appointed with Citizens?

    Visit our Agent Appointment System for more information. Link Opens New Window

    Knowledge Base - Find answers to your questions.


    Learn how policyholders can protect their property.

    Sinkhole Coverage and Claims

    Find out more information.

    Processing Times
    Average Cycle Time (Days)
    Personal Lines
    New Business 5
    Policy Changes 4
    Miscellaneous Tasks 5
    Commercial Lines
    New Business 8
    Policy Changes 3
    Miscellaneous Tasks 11

    Week Ending 04/05/2014

    About the Underwriting Processing Times

    News You Can Use!
    System Maintenance Scheduled for 04/19/14-04/20/14
    (Posted 04/14/14) Citizens’ website and systems will be undergoing maintenance and may be unavailable from 12:01 a.m. on Saturday, 04/19, through 6 p.m. on Sunday, 04/20. We apologize for any inconvenience.

    New Carriers for Clearinghouse
    (Posted 03/31/14) Six new carriers have been added to the clearinghouse. Be sure to visit the Carrier Settings tab within the clearinghouse to confirm your credentials and learn what appointment options are available to you at this time.

    Internet Explorer 11
    (Posted 03/20/14) Internet Explorer® 11 Web browser is compatible with ePAS; however, Citizens Insurance Suite is accessible only with versions up to 9.

    Clearinghouse Quote Interview Requirements
    (Posted 02/14/14) All fields in the clearinghouse quote interview now are mandatory. Complete all fields correctly to ensure the most accurate results.

    Personal Residential: Agent of Record Transfer Processing Delays
    (Updated 04/18/14) We are processing Agent of Record Transfer Forms received the week of 01/21/14. This information is updated weekly to reduce the need to call Agency Administration for the status of a submitted transfer request.

    Online Training for Clearinghouse
    (Posted 12/12/13) To help you use the clearinghouse, review our online training here.

    Note: ePAS and Citizens Insurance Suite are unavailable after 6:00 p.m. every Wednesday and from 12:00 a.m. until noon every Sunday for routine maintenance.

    Manage myAgency
    "Manage myAgency" is our new online self service option for agents! Do you need to make changes to your agency profile? Need policy loss runs or a Book of Business report? Need to request an additional authority to write a new line of business? Just follow the simple steps below to "Manage myAgency" - 24 hours a day/7 days a week.

    Manage myAgency

    1. Select a "Manage myAgency" option from the drop down box above and click "Submit."
    2. Enter the required information and click "I Agree/Submit."
    3. Your request should be processed within 15 business days. An email will be sent to the Agency Principal when completed.

    Note: To request administrative changes for your agency, use the Administrative Request Forms.

    Important Contact Information and Numbers
    Customer Care Center - Underwriting Assistance and Customer Service
    (888) 685-1555

    Technical Support / Online Systems Help Line - ePAS, eWIND and eDOCS
    (800) 575-3727

    Claims Reporting Center
    (866) 411-2742 (24 Hrs/Day 7 Days/Week)

    Agent Administration
    (800) 737-5822

    Florida Market Assistance Plan (FMAP)
    (800) 524-9023