Citizens will be closed for the Thanksgiving holiday on Wednesday, November 25 at 2 p.m. through Friday, November 27. To report a loss during this time, submit a claim via myPolicy 24/7 or contact our toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Monday, November 30.
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Vice President, Customer Experience
Jeremy Pope is responsible for consumer-focused operations and for managing critical vendor outsourcing contracts related to Citizens’ catastrophe response efforts. His oversight includes Citizens’ Customer Care Center, customer feedback and surveys, customer correspondence, policy services, and internal agency services. He also directs Catastrophe Response Center deployments following hurricanes and other natural disasters, ensuring that staff are trained and ready to serve Citizens’ policyholders in times of crisis.
Pope has more than 20 years of experience in leadership, customer experience operations and strategic planning. Prior to joining Citizens in 2006, he worked for Bank of America, where he served as Vice President of Premier Banking Global Wealth Management. Pope also is active in the Jacksonville community; he is an active twenty-year volunteer for the Ronald McDonald House of Jacksonville and served as an introductory co-chair for ImpactJax, a local professionals group affiliated with the Jacksonville Chamber of Commerce.
Pope earned a Bachelor of Science in Business from Jacksonville University and a Master of Business Administration with a concentration in Leadership from Jacksonville University. He is Six Sigma Green Belt certified and a graduate of the University of Florida's Experienced Leadership Program. He also completed the Statewide Leadership Institute through Leadership Florida .