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Agent Updates Bulletin

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Agent Appointment Requirement Rule Change

Effective July 1, 2024, Florida Statute 627-351 will require agents to hold at least three appointments with authorized insurers. Currently, Citizens requires agents to hold an appointment with one authorized insurer for each line of business they write with Citizens.

Upon the law becoming effective, Citizens will require each agent writing business with Citizens to hold at least three appointments with authorized insurers for each line of business they write with Citizens:

  • Personal Residential
  • Commercial Residential
  • Commercial Nonresidential Property

Agents who are unable to or choose not to obtain the required appointments will lose the ability to write, service, or renew business in that line of authority.

Current agents who do not meet the new requirement above will be required before July 1, 2024, to do one of the following:

  • Obtain appointments with carriers that meet the minimum for the desired line of authority
  • Submit a request through myAgency to transfer their Citizens book of business (BOB) in the line with fewer than three appointments to an eligible agent.

Agents who fail to maintain at least three appointments in at least one line of authority will lose their overall appointment with Citizens.

  • For a list of approved carriers, refer to the Company Eligibility Matrix.
  • To determine if you are appointed with an approved carrier, please see the Licensee Search page at the Department of Financial Services.

If you are impacted, Citizens will notify you individually with guidance and instructions.


  • Refer to the myAgency User Guide for guidance on moving or selling your Citizens BOB.
  • Agents may refer to for assistance.
  • Citizens will send additional communications regarding agent appointments and related updates to the Agent Appointment Agreement.
  • The website, FAQs, and other online resources will be updated to reflect legislative changes July 1.


Log in to the Agents website:

  • To access myAgency User Guide:
    • Select Training > Personal Job Aids, and then look under General.

Additional information can be found on the:

  • Public site by selecting About Us > Business to Business > Agents > Agencies

Agents can select FAQs from our website center menu and enter +appointment in the Search field.

Legal Disclaimer

Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.