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Personal Lines Bulletin


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Policyholder Survey



April 20, 2022

Citizens will email a survey April 21 to Citizens Homeowners 3 – Special Form (HO-3) policyholders with an email address on file. The purposes of the survey are to determine:

  • Their satisfaction with Citizens
  • Their knowledge about assessments
  • What characteristics they value in an insurance company
  • Comfort of technology and interest in smart-home sensors
  • What would appeal to them to move to another insurance company

The survey will be sent from Citizens Communication. It should take about five minutes to complete. We will send a reminder email April 28 to policyholders who have not completed the survey.


The survey will remain available until May 5. After this date policyholders can no longer submit their response.

Legal Disclaimer

Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.