Recent News

Agent Updates Bulletin

More Post-Irma Information: Catastrophe Response Centers and More Conference Calls

September 15, 2017

Three updates for our agents:
 
Catastrophe Response Centers 
Citizens has deployed our mobile Catastrophe Response Centers (CRCs) to impacted areas to provide in-person service to our policyholders who may be cut off from their usual means of communication. Citizens’ CRC staff will:
  • Process first notices of loss (FNOL)
  • Make advance payments for additional living expenses, when warranted
  • Answer questions and offer general assistance
 
CRC locations and operating hours are:
 Location  Hours of Operation
 Walmart parking lot
 11225 Tamiami Trail North

 Naples, FL 34110
 Daily from 7 a.m. to 7 p.m., curfew permitting
 Kings Court Key
 355 E. Palm Drive

 Florida City, FL 33034
 Daily from 7 a.m. to 7 p.m., curfew permitting
 Murray Nelson Government Center
 102050 Overseas Highway
 
Key Largo, FL 33037
 Daily from 7 a.m. to 7 p.m., curfew permitting
 
Notes:
  • Refer to the Hurricane Irma webpage for more information and to verify CRC locations and hours of operation.
  • Policyholders unable to travel to a CRC can call Citizens’ claims hotline 24/7 at 866.411.2742 or contact their agent.
 
More Conference Calls with Agents
Citizens will continue our teleconference calls/simultaneous webinars next week for our appointed agents to advise of our post-storm operations. These calls/webinars allow for live Q&A. Call in to the teleconferences (for audio only) and/or register for the optional webinars via the links below:
 

Live Q&A for Agents: Hurricane Irma 

Conference Calls and Webinars

Date Time Toll-free number and access code Register for webinars
Tues.,
Sept.
19
10:00
a.m.

800.791.4813
Code: IRMA

Register
here
Thurs.,
Sept.
21
10:00
a.m.
800.791.4813
Code: IRMA
Register
here
 
Post-Irma Email to Policyholders
Citizens sent an email today to our policyholders with an email address on file, with the exception of those who have had their policy assumed and those without wind coverage. The email includes information about claims information, CRC locations and hours of operation and the risks associated with assignment of benefits (AOB).




Agent Bulletins are provided for historical purposes only and have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals and by logging in, then selecting Search → Search Frequently Asked Questions