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Citizens Opens Catastrophe Response Centers to Handle Irma Claims

September 15, 2017 - Tallahassee

Citizens Property Insurance Corporations is opening Catastrophe Response Centers (CRCs) in Florida City, Key Largo and Naples to assist customers recovering from Hurricane Irma.

Citizens representatives and claims handling specialists are now available at three separate sites from 7 a.m. to 7 p.m., curfew permitting.

CRCs provide in-person service to policyholders who may be cut off from their usual means of communication. CRC staff can answer questions and help policyholders report a catastrophe claim. They also can issue advanced payments for additional living expenses, if appropriate.



Catastrophe Response Center Locations



Murray Nelson Government Center

102050 Overseas Hwy
Key Largo, FL 33037
Daily 7 a.m. to 7 p.m., curfew permitting



Kings Court Key

355. E. Palm Drive
Florida City, FL 33034
Daily 7 a.m. to 7 p.m., curfew permitting



Walmart (parking lot)

11225 N. Tamiami Trail
Naples, FL 34110
Daily from 7 a.m. to 7 p.m., curfew permitting



To make your CRC visit more efficient, please bring the following information, if available. CRC volunteers can assist you in locating this information if you have a Photo ID and insured property address:

  • Policy information
  • Current contact information
  • Date of loss
  • Description and photos of damage (if possible)

Additional CRC information is available on Citizens website.

Citizens representatives also are available 24/7 to handle claims calls at 1.866.411.2742.

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Media Contact

Michael Peltier, Media Contact

Media Contact

Michael Peltier
850.513.3774 (office)
850.264.7702 (cell)
newsroom@citizensfla.com

About Citizens

About Citizens

In 2002, the Florida Legislature created Citizens Property Insurance Corporation (Citizens), a
not-for-profit alternative insurer, whose public purpose is to provide insurance to, and serve the needs of, property owners who cannot find coverage in the private insurance market.