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Press Release

Citizens Opens Catastrophe Response Centers to Handle Irma Claims

September 15, 2017 - Tallahassee

Citizens Property Insurance Corporations is opening Catastrophe Response Centers (CRCs) in Florida City, Key Largo and Naples to assist customers recovering from Hurricane Irma


Citizens representatives and claims handling specialists are now available at three separate sites from 7 a.m. to 7 p.m., curfew permitting. 


CRCs provide in-person service to policyholders who may be cut off from their usual means of communication. CRC staff can answer questions and help policyholders report a catastrophe claim. They also can issue advanced payments for additional living expenses, if appropriate.


Catastrophe Response Center Locations


Murray Nelson Government Center

102050 Overseas Hwy

Key Largo, FL 33037

Daily 7 a.m. to 7 p.m., curfew permitting


Kings Court Key

355. E. Palm Drive

Florida City, FL 33034

Daily 7 a.m. to 7 p.m., curfew permitting


Walmart (parking lot)

11225 N. Tamiami Trail

Naples, FL 34110

Daily from 7 a.m. to 7 p.m., curfew permitting


To make your CRC visit more efficient, please bring the following information, if available. CRC volunteers can assist you in locating this information if you have a Photo ID and insured property address:


  • Policy information
  • Current contact information
  • Date of loss
  • Description and photos of damage (if possible)


Additional CRC information is available on Citizens website.


Citizens representatives also are available 24/7 to handle claims calls at 1.866.411.2742.

Michael Peltier, Media Contact

Media Contact

Michael Peltier
850.513.3774 (office)
850.264.7702 (cell)

About Citizens

In 2002, the Florida Legislature created Citizens Property Insurance Corporation (Citizens), a
not-for-profit alternative insurer, whose public purpose is to provide insurance to, and serve the needs of, property owners who cannot find coverage in the private insurance market.