Citizens has made two enhancements in PolicyCenter® to assist agents with servicing their customers. These new enhancements are effective immediately and are outlined below.
PolicyCenter will approve the cancellation request automatically; however, an Underwriter must approve a cancellation when any of the following are true:
For step-by-step instructions for withdrawing a submission and cancelling a policy, see the Resources section below.
Note: Agents also can access the FAQs via the Knowledge Base link at the top right corner of every screen in PolicyCenter.
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.