Citizens will be closed for the Thanksgiving holiday on Wednesday, November 25 at 2 p.m. through Friday, November 27. To report a loss during this time, submit a claim via myPolicy 24/7 or contact our toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Monday, November 30.
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Temporary Step for Submitting a First Notice of Loss in PolicyCenter
June 16, 2017
In preparation for a potential catastrophe event, Citizens is conducting a system exercise beginning June 19 and lasting through June 23, 2017. It will not affect Citizens’ processing of claims.
During this time, agents submitting a first notice of loss (FNOL) in PolicyCenter® may see MCM Task Assignment as a drop-down option in the Catastrophe field on the New FNOL screen.
If an agent sees MCM Task Assignment as an option in the Catastrophe field, select it in addition to entering the remaining loss details:
Note: Selecting MCM Task Assignment has no impact on the processing of the claim, but it will assist Citizens in preparing for a catastrophe event.
Agent Bulletins are provided for historical purposes only and have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals and by logging in, then selecting Search → Search Frequently Asked Questions.