Citizens will be closed on Monday, July 4, for Independence Day. To report a loss during this time, submit a claim via myPolicy 24/7 or contact our toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Tuesday, July 5.
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Additional Interest Updates
November 03, 2016
As Citizens continues to improve mortgage company name and address records, we have begun updating policies with the most accurate company information.
Any updates will be applied to renewals and nonrenewals, effective immediately. Review all renewal information with your customers to verify accuracy and to determine whether any other changes are needed.
The following note will be added to affected renewal policies:
Subject: Additional interest update at renewal
Text: An automatic update was made, effective at renewal, to ensure the additional interest(s) reflect the correct name and address. (US21702)
Additional interest updates will be outlined on the Policy Change Summary page of the renewal offer.
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.