To serve our customers in the aftermath of Hurricane Matthew, our Customer Care Center (CCC) is extending its hours starting Monday, October 10, to 7 a.m.-7 p.m. until further notice. Reach the CCC at 888.685.1555.
Our Claims Hotline continues to serve all claims-related needs 24/7 at 866.411.2742.
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.
